(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Dedicated worker with strong background helping with customer orders, cooking and store cleanliness. Stands for long hours and completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.

  • Client support
  • Process improvement
  • Team supervision
  • Issue resolution
  • Customer service
  • Inventory management
  • Team building
  • Customer service best practices
  • Restaurant operations management
  • Adaptable
  • Customer-oriented
  • Stable work history
  • Labor and food cost control
  • Supervisory skills
  • Dish preparation
  • Reliable team worker
  • Commercial deep fryer and slicer operation
  • Comfortable standing for long time periods
  • Delivers exceptional customer service
  • Restaurant management
  • Reliable and punctual
  • Engaging personality
  • Cooking procedures
Education and Training
Chestatee High School Gainesville, GA Expected in 05/2007 High School Diploma : - GPA :
  • ServSafe
Culvers Restaurant - Shift Leader
Blaine, MN, 04/2015 - Current
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Complied with company service standards, including inventory and cash control procedures.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Prepared large batches of food according to standard recipes.
  • Verified orders and bagged items for easy transport.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Served drinks and prepared specialty beverages.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Managed kitchen staff team of 7 and assigned various stages of food production.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
Baylor Scott & White Health - Breast Trimmer
Rowlett, TX, 02/2018 - 04/2019
  • Filled daily specialized requests and completed wholesale orders.
  • Properly stored meat to decrease waste and increase product freshness span.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Followed company, safety and performance requirements at all times.
Sears - Front End Supervisor
Peoria, IL, 01/2011 - 11/2014
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Cultivated environment focused on customer satisfaction and unparalleled support.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Built and maintained effective working relationships with peers and upper management.
  • Re-stocked check-out line and end-cap displays with new merchandise.
  • Processed and completed cash or credit transactions accurately.
  • Maintained clean and clutter-free front-end area.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Increased customer satisfaction with assistance for any request or question.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.

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School Attended

  • Chestatee High School

Job Titles Held:

  • Shift Leader
  • Breast Trimmer
  • Front End Supervisor


  • High School Diploma

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