Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Reliable Shift Leader with Number years in Type industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Handle team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

  • Team Oversight
  • Daily Workflows
  • Conflict Resolution
  • Food Preparation
  • Sales
  • Cash Handling
  • Sales Goals
  • Cleaning
  • Employee Training
  • Health and Safety Standards
  • Food Safety
  • Cash Register Operation
  • Product Knowledge
  • Visual Displays
  • Quality Management
  • Product Location
Work History
06/2021 to Current Shift Leader Biscuitville | Cary, NC,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
09/2020 to 04/2021 Service Champion Taco Bell | Albuquerque, NM,
  • Kept accurate register and dropped excess cash into safe at regular intervals.
  • Input food and drink orders into system, documented special requests and processed payments.
  • Greeted customers, answered questions and took orders.
  • Maintained counter areas in neat and clean fashion.
  • Communicated with store leadership on employee performance and development needs.
  • Conducted meetings and other special events to communicate clear goals to team.
  • Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
  • Established and maintained positive work environment to support high team morale.
  • Monitored labor budget and made necessary adjustments to meet budget expectations.
  • Operated as full-service food provider in Type establishment by taking orders, preparing meals and collecting payments.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Operated Type and Type kitchen gadgets to prepare meats, vegetables and condiments for service.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Prepared salads, soups and sandwiches for customers.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Endorsed products by making recommendations and promoting specials, increasing daily sales by Number%.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Inspected kitchen equipment and appliances Number times per week to verify functional operation.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Brewed coffee and tea and changed out drink station syrups.
  • Cooked batches of food according to standard recipes.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
02/2020 to 05/2020 Table Busser Wildor Restaurant Group | Wilson, NC,
  • Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Supported servers by responding to guest needs and retrieving items.
  • Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Removed debris and trash from dining area to keep rooms clean and fresh for guests.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Trained new staff in bussing and cleaning procedures.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
11/2019 to 02/2020 Crew Member Jersey Mikes | City, STATE,
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Worked front counter, drive-thru and other areas as needed.
  • Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
Expected in GED | Indian River High School, Chesapeake, VA GPA:

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School Attended

  • Indian River High School

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  • Service Champion
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  • GED

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