Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Reliable, friendly and hardworking Customer Service professional who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. A strong history of providing top-notch service and support. Exceptional communication skills with a proven track record of building client rapport. Talented Barista/ Cahsier with a robust history of excellent customer service in large coffee shops. Accustomed to taking orders with a smile and making delicious specialty drinks for satisfied customers. Detailed Manager effective at creating positive environments where employees can thrive and succeed. Reliable and aware of direct competitors and strategies. Looking for a new management role where hard work and dedication will be highly valued. Handle team needs with forward-thinking strategies and strong focus on daily needs. Well-coordinated planner effective in coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Speedy and efficient
  • Cash register operation
  • Handling credit transactions
  • Teamwork and collaboration
  • POS systems
  • Safe food handling practices
  • Solid problem solver
  • Customer service
  • Time management
  • Team player
  • Strong leadership capability
  • Food preparation
  • Engaging personality
  • Cash register operation
  • Closing
  • Credit
  • Client
  • Customer service
  • Staff training
  • Filing
  • Leadership
  • Marketing strategies
  • Organizational
  • POS
  • Problem solver
  • Processes
  • Reconciling
  • Sales
  • Seminars
  • Teamwork
  • Team player
  • Time management
  • Customer support
  • Conflict resolution
  • Recordkeeping expertise
Work History
Shift Leader, 09/2019 to Current
Panera Bread (Pr Management Corp)Woburn, MA,
  • Assigned daily employee tasks and monitored activity and completion.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Heard any customers complaints and fixed any problems i could and communicated to my team to make sure the problem didn't happen again.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Coached team members in techniques necessary to complete job tasks.
Barista, 09/2018 to 09/2019
Wegmans Food Markets, Inc.Easton, PA,
  • Managed morning rush of over 25 customers daily with efficient, levelheaded customer service.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Described menu items to customers and suggested products that might appeal to them.
  • Greeted guests with a pleasant smile and superior customer service.
  • Resolved customer disputes with tact and professionalism.
  • Greeted and connected with every customer, recommending drinks and pastries.
  • Received and accurately processed customer payments.
  • Customer service.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Manager, 02/2017 to 09/2018
Bios CorporationPryor, OK,
  • Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Strengthened operational efficiencies and tractability, developing organizational filing systems for confidential client records and reports.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Met with each associate to establish realistic monthly sales goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
High School Diploma: , Expected in 06/2018
Bullitt East High School - Mount Washington, KY,
  • Graduated with 3.5 GPA

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  • Bullitt East High School

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  • Barista
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  • High School Diploma

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