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Motivated Manager enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
- Conflict Resolution
- Team Oversight
- Scheduling
- Guest Services
- Complaint Resolution
- Inventory Management
- Food Preparation
- Inventory Control
- Customer Contact
- Food Safety
- Cleaning
- Daily Workflows
- Cash Handling
- Staff Management
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- Employee Training
- Cash Management
- Cash Register Operation
- Customer Complaint Resolution
- Order Correction
- Quality Management
- Store Operations
- Bank Deposits
- Refunds Exchanges and Adjustments
- Product Availability
- Strong Verbal and Written Communication
- Cash Deposits and Receipts
- Visual Displays
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09/2020 to Current Shift Leader Wegmans Food Markets – Port Reading, NJ,
- Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
- Supervised, motivated, and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Assisted General Manager with operations game plan and company initiatives implementation.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
08/2019 to 09/2021 General Manager Csm Corporation – Tukwila, WA,
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Implemented effective customer service surveys to encourage feedback.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
- Supervised, motivated, and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Maintained visually appealing and effective displays through use of lighting and signage.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Assisted with performance reviews to identify areas of improvement.
- Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
- Reviewed applications and resumes and recommended top candidates for interviews.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Documented receipts, employee hours and inventory movements.
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Positioned skilled staff in key areas throughout shift to optimIze department productivity.
- Generated reports to assess performance and make adjustments.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Organized daily workflow and scheduled staff vacations for adequate coverage.
05/2016 to 08/2019 Shift Leader Wegmans Food Markets – Reading Center, NY,
- Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
- Supervised, motivated, and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Assisted General Manager with operations game plan and company initiatives implementation.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
07/2014 to 05/2016 Insider Marriott International – Colonie, NY,
- Prepared breads, subs, salads and other menu items.
- Placed completed orders at pick-up counter and alerted customers to retrieve items.
- Recorded customer orders by answering phone or taking information in person.
- Topped crust with sauce, meat, cheese and vegetables.
- Rolled out dough using pastry sheeting equipment.
Expected in 06/2015 High School Diploma:
Porter Ridge High School - Indian Trail, NC
GPA:
Expected in Bachelor of Science: Computer Science
University Of North Carolina At Charlotte - Charlotte, NC
GPA:
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