Motivated Manager enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Skills
Conflict Resolution
Team Oversight
Scheduling
Guest Services
Complaint Resolution
Inventory Management
Food Preparation
Inventory Control
Customer Contact
Food Safety
Cleaning
Daily Workflows
Cash Handling
Staff Management
Employee Training
Cash Management
Cash Register Operation
Customer Complaint Resolution
Order Correction
Quality Management
Store Operations
Bank Deposits
Refunds Exchanges and Adjustments
Product Availability
Strong Verbal and Written Communication
Cash Deposits and Receipts
Visual Displays
Experience
09/2020 to Current
Shift LeaderWegmans Food Markets – Port Reading, NJ,
Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
Supervised, motivated, and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Assisted General Manager with operations game plan and company initiatives implementation.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
08/2019 to 09/2021
General ManagerCsm Corporation – Tukwila, WA,
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Implemented effective customer service surveys to encourage feedback.
Managed schedules, accepted time off requests and found coverage for shifts.
Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
Supervised, motivated, and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Maintained visually appealing and effective displays through use of lighting and signage.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Assisted with performance reviews to identify areas of improvement.
Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Reviewed applications and resumes and recommended top candidates for interviews.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Documented receipts, employee hours and inventory movements.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Generated reports to assess performance and make adjustments.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Organized daily workflow and scheduled staff vacations for adequate coverage.
05/2016 to 08/2019
Shift LeaderWegmans Food Markets – Reading Center, NY,
Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
Supervised, motivated, and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Assisted General Manager with operations game plan and company initiatives implementation.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
07/2014 to 05/2016
InsiderMarriott International – Colonie, NY,
Prepared breads, subs, salads and other menu items.
Placed completed orders at pick-up counter and alerted customers to retrieve items.
Recorded customer orders by answering phone or taking information in person.
Topped crust with sauce, meat, cheese and vegetables.
Rolled out dough using pastry sheeting equipment.
Education and Training
Expected in 06/2015
High School Diploma: Porter Ridge High School - Indian Trail, NC GPA:
Expected in
Bachelor of Science: Computer Science University Of North Carolina At Charlotte - Charlotte, NC GPA:
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