Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 2 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Agile and adaptable team leader with stellar retail and resturaunt history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Skills
Scheduling
Food Preparation
Inventory Control
Sales
Shipping and Receiving
Budgeting
Bookkeeping
Guest Services
Cash Handling
Staff Management
Employee Training
Sales Goals
Repair
Vendor Relations
Cleaning
Forklift Operation
Cash Management
Point of Sale Systems
Purchasing
Food Safety
Store Operations
Store Management
Product Knowledge
Customer Complaint Resolution
Quality Management
Performance Appraisals
Product Sales
Cash Register Operation
Training and Development
Workplace Safety
Store Merchandising
Sales Reporting
Sales Strategy
Inventory Replenishment
Promotional Events
Product Promotion
Visual Merchandising
Product Replenishment
Business planning
Job inspections
Operations management
Verbal and written communication
Creative merchandising
Financial Management
Customer Service
Relationship building
Maximizing Profitability
Work History
04/2019 to 06/2021
Shift Leader and Key CarrierWhole Foods – Salt Lake City, UT,
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Trained team members in successful strategies to meet operational and sales targets.
Submitted reports to senior management to aid in business decision-making and planning.
Opened and closed store 5 to 6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Accepted and processed customer returns.
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Trained and mentored new employees.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Designed and built over 25 displays per month to generate customer interest in store merchandise.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Opened inventory boxes and restocked shelves.
Received and counted money.
Monitored security areas during busy periods.
Tracked and prioritized work orders to meet daily production requirements
Improved customer service by projecting friendly and knowledgeable attitude.
Directed customers to correct store locations.
Completed store opening and closing procedures.
Broke down boxes and disposed of trash.
Rotated stock according to dates and protocols.
Used weekly financial data to analyze company growth and optimize operational strategies.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Managed schedules, accepted time off requests and found coverage for short shifts.
Tracked receipts, employee hours and inventory movements.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Cooperated with coworkers to improve customer experience and manage storefront.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Provided sales feedback to management to address concerns in sales reports.
12/2017 to 12/2018
Consumables Team Trainer and Starbucks BaristaTarget – City, STATE,
Recommended products based on solid understanding of individual customer needs and preferences.
Delivered feedback to decision-makers regarding employee performance and training needs.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Demonstrated new products, procedures and techniques to employees.
Cross-trained existing employees to maximize team agility and performance.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Set positive example for team members by providing high-quality, efficient service.
Mentored junior employees to improve performance, food safety and customer service.
Trained other employees in customer service, food safety and performance requirements.
Maintained supply levels in counter and customer areas to meet typical demands.
Cleaned counters, machines, utensils and seating areas daily.
Prioritized drink requests while managing interruptions.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Created original artwork for specials board display daily.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Complied with standards for merchandising, stocking and storing product.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Developed and demonstrated skillful and creative latte art to engage customers.
Educated coworkers and customers about new products.
Controlled line and crowd with quick, efficient service.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Maintained effective team member communication.
Organized warehouse and stockroom areas using forklift and pallet jacks.
Answered customer questions and provided detailed product information.
Placed special customer orders for custom or special order merchandise.
Removed all debris and packaging from boxes and separated for recycling or disposal.
Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Maintained accurate inventory records to provide data for use in audits and completion of order requests
Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
Changed sales floor signs to show current pricing and support product promotions.
Reset specific store departments or entire stores and fully set up new stores according to planograms.
Changed shelves, racks and displays to meet new schematic designs.
Built fixtures according to plan to effectively display new store merchandise.
03/2016 to 10/2017
Team TrainerTaco Bell – City, STATE,
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Checked completed orders for accuracy and bagged meals for easy carrying.
Maintained current knowledge of store promotions and highlighted sales to customers.
Performed shift change tasks each day to keep store efficient and neat.
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Managed opening and closing shift kitchen tasks.
Prepared food items such as meats, poultry and fish for frying purposes.
Cooked all menu items according to specified instructions.
Resolved customer complaints and maintained clean and tidy checkout area.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted money in drawers at beginning and end of each shift.
Used POS system to enter orders, process payments, and issue receipts.
Prepared beverages and filled food orders for customers.
Education
Expected in 06/2017
High School Diploma: Edison High School - Minneapolis, MN, GPA:
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