Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Team supervision
Process improvement
Staff development
Issue resolution
Client support
Quality assurance
Diagnostic skills
Planning and coordination
Team building
Problem resolution
Team management
Supervision
Customer service
Operational improvement
Communications
Experience
05/2019 to 08/2020Shift LeaderWegmans Food Markets | Athol Springs, NY,
Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Trained and supervised team member to maximize performance and meet daily objectives.
Complied with all company safety procedures, policies and regulations to promote safe working environment.
Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Mentored team members on techniques necessary to complete job tasks.
Established solid working relationships with peers.
Participated in daily shift exchanges to coordinate tasks and handle special needs.
Allocated tasks to employees daily and monitored activity and task completion.
08/2019 to 01/2020Front of House ManagerMarriott International | Florence, AL,
Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Managed all front of house certifications and re-certifications.
Handled guest complaints quickly using general customer service knowledge and maintaining positive dining experience for everyone.
Monitored all FOH staff certifications to ensure compliance with industry standards.
Improved customer service by setting expectations and coaching employees on proper service etiquette.
Upheld operating procedures and safety standards to maximize guest satisfaction.
Trained new employees.
Developed and implemented corrective action plans based on guest comment cards.
Enforced employee image and grooming standards.
Mentored and coached service team on effective techniques to enhance customer experiences.
Coached and developed team members to support employee growth and development.
Assigned work tasks and activities, prepared schedules and managed staffing.
Handled complaints, settled disputes and resolved customer conflicts.
Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Developed goals and plans to prioritize, organize and accomplish daily service tasks.
Implemented company training programs to help employees easily follow best practices and company standards.
Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
08/2018 to 05/2019Front of House TrainerChick-Fil-A Inc. | City, STATE,
Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Coached Front of House team members and motivated performance.
Trained new Front of House employees
09/2017 to 08/2018Front of House Staff MemberChick-Fil-A Inc. | City, STATE,
Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Inspected restrooms for cleanliness and availability of supplies regularly each shift.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Expected in 05/2019High School Diploma | Viewmont High School, Bountiful, UTGPA:
Expected in | PhotographySalt Lake Community College, Salt Lake City, UTGPA:
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