Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Team supervision
  • Process improvement
  • Staff development
  • Issue resolution
  • Client support
  • Quality assurance
  • Diagnostic skills
  • Planning and coordination
  • Team building
  • Problem resolution
  • Team management
  • Supervision
  • Customer service
  • Operational improvement
  • Communications
05/2019 to 08/2020 Shift Leader Wegmans Food Markets | Athol Springs, NY,
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Mentored team members on techniques necessary to complete job tasks.
  • Established solid working relationships with peers.
  • Participated in daily shift exchanges to coordinate tasks and handle special needs.
  • Allocated tasks to employees daily and monitored activity and task completion.
08/2019 to 01/2020 Front of House Manager Marriott International | Florence, AL,
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Managed all front of house certifications and re-certifications.
  • Handled guest complaints quickly using general customer service knowledge and maintaining positive dining experience for everyone.
  • Monitored all FOH staff certifications to ensure compliance with industry standards.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Trained new employees.
  • Developed and implemented corrective action plans based on guest comment cards.
  • Enforced employee image and grooming standards.
  • Mentored and coached service team on effective techniques to enhance customer experiences.
  • Coached and developed team members to support employee growth and development.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Developed goals and plans to prioritize, organize and accomplish daily service tasks.
  • Implemented company training programs to help employees easily follow best practices and company standards.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
08/2018 to 05/2019 Front of House Trainer Chick-Fil-A Inc. | City, STATE,
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Coached Front of House team members and motivated performance.
  • Trained new Front of House employees
09/2017 to 08/2018 Front of House Staff Member Chick-Fil-A Inc. | City, STATE,
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Inspected restrooms for cleanliness and availability of supplies regularly each shift.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Expected in 05/2019 High School Diploma | Viewmont High School, Bountiful, UT GPA:
Expected in | Photography Salt Lake Community College, Salt Lake City, UT GPA:

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School Attended

  • Viewmont High School
  • Salt Lake Community College

Job Titles Held:

  • Shift Leader
  • Front of House Manager
  • Front of House Trainer
  • Front of House Staff Member


  • High School Diploma
  • Some College (No Degree)

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