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Shift Leader Resume Example

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SHIFT LEADER
Professional Summary

Currently I am about to graduate high school as a dual enrollment student with Daytona State Community College. Having a few seasonal and part time positions has given me the opportunity to meet a wide variety of people. The opportunities that have been given to has helped develop me into a responsible young adult with many new skills. Recently I turned eighteen years old and I am about to graduate with my high school diploma and continue my education at Daytona State Community College. My family and I have recently moved to Orange City from Port Orange and my goal is to start a career closer to home. My previous positions have mainly been in the customer service food industry, but I would like to expand my skills. Previous employers have stated that I am a quick study, team player, goal oriented, and posses great organizational skills. By giving me the opportunity to join your team, I can reassure you that I am the right candidate for the position.

Skills
  • Safety processes and procedures
  • Daily workflows
  • Team oversight
  • Strong verbal and written communication
  • Complaint resolution
  • Staff education and training
  • Sales expertise
  • Conflict resolution
  • Leadership
  • Cash Handling
  • Teamwork
  • Client Service
  • Creative problem-solving
  • Mixer operation
  • Quality control
  • Equipment Maintenance
  • Blending skills
  • Operation monitoring
  • Ingredient screening
  • Time management
Work History
Shift Leader, 01/2020 to Current
Company Name – City, State
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales number.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
Crew Member, 08/2019 to 01/2020
Company Name – City, State
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Counted cash in register drawer at beginning and end of shift.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained composure and work quality while under stress.
Trainer, 04/2018 to 01/2020
Company Name – City, State
  • Monitored food preparation, production and plating for quality control.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using a point system.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Hostess /Table Busser, 02/2018 to 04/2018
Company Name – City, State
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Informed servers of newly seated parties for speedy service.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Assisted cashiers with processing customer payments and documenting orders.
Education
High School Diploma: 05/2020
Atlantic High School - City, State
Associate of ScienceDaytona State College - City, State
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Resume Overview

School Attended

  • Atlantic High School
  • Daytona State College

Job Titles Held:

  • Shift Leader
  • Crew Member
  • Trainer
  • Hostess /Table Busser

Degrees

  • High School Diploma : 05/2020
    Associate of Science

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