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Shift Leader Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

People-oriented Shift Leader effective in successfully executing new initiatives. Committed to creating a workplace culture that is consistent with the organization's mission and values. Looking for a new role where hard work and dedication will be highly valued.

Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Skills
  • Team supervision
  • Process improvement
  • Staff development
  • Client support
  • Issue resolution
  • Equipment cleaning
  • Detail-oriented
  • Flexible schedule
  • Cash drawer balancing
  • Payment processing
  • Customer assistance
  • Cash register operation
  • Coin counting
  • Customer greeting
  • Cash counting machine operations
  • Credit and cash transactions
  • Credit card payment processing
  • Microsoft Office expertise
  • Shipping and receiving understanding
  • Inbound and outbound calling
  • Sales expertise
  • Fleet dispatching
  • Call center experience
  • Active listening
Experience
Shift Leader, 01/2019 to Current
Cafe ZupasSalt Lake City, UT,
  • Documented daily production levels, materials use and special incidents to keep management informed of all activities.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Participated in daily shift exchanges to coordinate tasks and handle special needs.
  • Allocated tasks to employees daily and monitored activity and task completion.
Customer Service Representative, 08/2017 to 01/2019
Nrg Energy, Inc.Millsboro, DE,
  • Reviewed account and service histories to identify trends and issues.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Addressed customer service inquiries quickly and accurately.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Cashier, 06/2016 to 07/2017
Capital HealthPemberton, NJ,
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Received payments for McDon and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new employees in cashiering procedures, offering assistance in resolving different issues.
Education and Training
High School Diploma: , Expected in 05/2018
Vashon High School - St Louis, MO
GPA:

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Resume Overview

School Attended
  • Vashon High School
Job Titles Held:
  • Shift Leader
  • Customer Service Representative
  • Cashier
Degrees
  • High School Diploma