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Shift Leader Resume Example

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SHIFT LEADER
Summary

Enthusiastic and detail-oriented Shift Leader with a passion for customer service and operations functionality. Successful team leader with excellent communication, computer skills, and phone etiquette. Proficient in administrative responsibilities and sales and cost analysis. Highly organized, fast learner with the ability to adapt and react quickly and efficiently, providing a beneficial solution for customers, teammates, and the company.

Skills
  • Customer service
  • Leadership
  • Detail Orientated
  • Organizational
  • Team management
  • Communications
  • Issue and conflict resolution
  • Relationship development
Experience
Shift LeaderOct 2020 to Current
Company Name － City, State
  • Provide excellent customer service and ensure returning customers.
  • Maintain a positive attitude and an inviting atmosphere for customers and coworkers.
  • Assist in customer interactions and provide beneficial solutions in different situations.
  • Document production levels, materials used and special incidents to keep management informed of daily activities.
  • Inspect incoming supplies to conform with materials specifications and quality standards.
  • Efficiently order supplies and products to maintain cafe functionality.
  • Maintain high productivity by quickly and precisely processing credit and/or debit payments for customers.
  • Comply with company procedures and health code safety procedures, policies and regulations to promote safe and clean working environment.
  • Delegate tasks to employees and monitor activities and task completion.
Café ManagerMar 2015 to Oct 2020
Company Name － City, State
  • Provided excellent customer service with a positive and lively tone.
  • Collaborated with Cafe Operations team and staff to discuss future adjustments to increase sales and operational efficiency.
  • Analyzed data regarding cafe sales growth, labor history, and cost efficiency.
  • Reported to Cafe Operations team in a timely manner in regards to cafe or company wide functionality.
  • Trained new employees in proper procedures and model duties for front and back house positions which includes such tasks as providing remarkable customer service, correctly inputting orders into system and performing credit/debit, and cash transactions, proper stocking and rotating of product, and preparing food and drinks in a safe, appealing manner.
  • Reconciled daily sales each shift, counted member drawers to analyze discrepancies as well as organizing and retaining information from sales transactions.
  • Kept cafe, food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Implemented and oversaw consistent sanitary procedures to ensure safety which included surface and equipment schedules and standards to maintain clean, neat and sanitized cafe.
  • Interviewed, hired, and supervised back of house staff to maintain efficiency and ensured an exemplary customer experience.
  • Motivated cafe staff by establishing goals to increase productivity and quality.
Cashier/ Customer ServiceOct 2013 to Mar 2014
Company Name － City, State
  • Maintained a positive attitude and ensured outstanding customer service
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Assisted with customer purchases quickly and encouraged customers to sign up for rewards programs or credit applications.
  • Stayed up to date on current item discounts to support promotions.
  • Counted product stock to maintain inventory records.
Customer Service CashierJun 2009 to Jul 2012
Company Name － City, State
  • Provided exceptional customer service to ensure returning business
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed customer payments quickly and returned exact change and receipts.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Helped customers locate and select appropriate merchandise throughout store.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Education and Training
High School DiplomaWauwatosa East High School － City
Accomplishments
  • Bar Abilities - Received Barista Certification through current employer and provide appealing beverages to customers.
  • Team Management - Train new employees on accurate preparation procedures and food and drink safety.
  • Customer Service - Received praise for outstanding customer service and positive relations with vendors.
  • Management - Efficiently manage cafe functionality by reacting to trends regarding labor, waste, sales, and cost of goods.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
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Resume Overview

School Attended

  • Wauwatosa East High School

Job Titles Held:

  • Shift Leader
  • Café Manager
  • Cashier/ Customer Service
  • Customer Service Cashier

Degrees

  • High School Diploma

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