Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. With a passion for business management, operations, and sales. Driven, ambitious and dedicated to managing the flow of the workplace and optimizing day-to-day activities. Over 10 years of strong experience in the food service industry.
Skills
Team Supervision
Client support
Staff development
Experience in leadership
Multitasking
Time management
Customer service
Planning
Organizational skills
Relationship building
Decision-making
Experience
03/2021 to Current
Shift LeaderWegmans Food Markets, Inc. – Bridgewater, NJ,
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations and cleanliness.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Managed and mentored staff members.
Assisted general manager with operations game plan and company initiatives implementation.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Created and improved daily operational plans, including production schedules and optimizing task flows.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Coordinated shift-based inventory receiving, auditing and restocking.
Established team goals, reviewed employee work and mentored team members to improve performance.
Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
Evaluated, reconfigured and performed equipment maintenance to support operational goals.
Oversaw timely execution of promotions and marketing programs.
Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
07/2018 to 03/2021
Shift LeaderWegmans Food Markets, Inc. – Columbia, MD,
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations and cleanliness.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Managed and mentored staff members.
Assisted general manager with operations game plan and company initiatives implementation.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Assisted with performance reviews to identify areas of improvement.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Coordinated shift-based inventory receiving, auditing and restocking.
Established team goals, reviewed employee work and mentored team members to improve performance.
Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
Organized daily workflow and scheduled staff vacations for adequate coverage.
Created training manual for employees to use as reference guide.
Evaluated, reconfigured and performed equipment maintenance to support operational goals.
Oversaw timely execution of promotions and marketing programs.
Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
01/2016 to 10/2018
Shift LeaderWegmans Food Markets, Inc. – Erie, PA,
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations and cleanliness.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Managed and mentored staff members.
Documented receipts, employee hours and inventory movements.
Assisted general manager with operations game plan and company initiatives implementation.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Created and improved daily operational plans, including production schedules and optimizing task flows.
Managed schedules, accepted time off requests and found coverage for shifts.
Assisted with performance reviews to identify areas of improvement.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Coordinated shift-based inventory receiving, auditing and restocking.
Established team goals, reviewed employee work and mentored team members to improve performance.
Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Generated reports to assess performance and adjusted workflows to realign with targets.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
Organized daily workflow and scheduled staff vacations for adequate coverage.
Reviewed applications and resumes and recommended top candidates for interviews.
Evaluated, reconfigured and performed equipment maintenance to support operational goals.
Oversaw timely execution of promotions and marketing programs.
Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
06/2005 to 01/2015
Assistant ManagerHand & Stone – Wake Forest, NC,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Enforced company policies and procedures to strengthen operational standards across departments.
Recruited and hired qualified candidates to fill open positions.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Worked closely with customers to understand needs and resolve diverse issues.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Oversaw daily operations, maintenance and administration of various properties.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Planned and prepared workflow schedules, delegating tasks for.
Maintained current understanding of company offerings to better serve customers and team members.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Oversaw team development according to industry service standards to further customer loyalty.
Assisted in store opening by setting up office space, computers and cash registers.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Collaborated closely with management team to roll out functional and strategic initiatives.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Managed and motivated employees.
Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
Enhanced sales by implementing merchandising and promotional improvements.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Supported sales management initiatives to optimize business development.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Trained team of to deliver outstanding customer service, boosting customer satisfaction ratings %.
Followed advice to improve leadership and supervisory skills.
Learned all aspects of business from ground-up to fully understand every operational facet and contribute to long-term business success.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Minimized waste by employing specific expense-tracking and cost-control strategies.
Managed new hire trainings and onboarding to keep department employees aware of company policies and procedures.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assessed, optimized and elevated operations to target current and expected demands.
Assisted with hiring process of new employees, including verifying references and prior employment.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Created and revenue reports to track trends and proactively adjust management strategies.
Organized resources and minimized waste to protect company interests and complete projects on time.
Handled all responsibilities effectively upon Restaurant Manager absence.
Coached team of staff members in boost department efficiency.
Coordinated work of team of employees to help each team member carry out accurate work.
Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
Incorporated new and upcoming products by researching emerging offerings and building relationships with suppliers.
Drafted training materials and organized training sessions for new employees.
Allocated resources, materials and documentation to management staff and respective departments to accommodate needs.
Distributed in-depth progress and status reports to upper management and other appropriate stakeholders.
Worked closely with store manager to maintain day-to-day operations.
Executed strategies to foster better customer service and promote positive and engaging environment for all.
Assisted with divisional budget preparation and supported executives in managing incoming reports, letters and file archives.
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