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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. With a passion for business management, operations, and sales. Driven, ambitious and dedicated to managing the flow of the workplace and optimizing day-to-day activities. Over 10 years of strong experience in the food service industry.

Skills
  • Team Supervision
  • Client support
  • Staff development
  • Experience in leadership
  • Multitasking
  • Time management
  • Customer service
  • Planning
  • Organizational skills
  • Relationship building
  • Decision-making
Experience
03/2021 to Current
Shift Leader Wegmans Food Markets, Inc. Bridgewater, NJ,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Managed and mentored staff members.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Created and improved daily operational plans, including production schedules and optimizing task flows.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Established team goals, reviewed employee work and mentored team members to improve performance.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Oversaw timely execution of promotions and marketing programs.
  • Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
07/2018 to 03/2021
Shift Leader Wegmans Food Markets, Inc. Columbia, MD,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Managed and mentored staff members.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Assisted with performance reviews to identify areas of improvement.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Established team goals, reviewed employee work and mentored team members to improve performance.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Created training manual for employees to use as reference guide.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Oversaw timely execution of promotions and marketing programs.
  • Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
01/2016 to 10/2018
Shift Leader Wegmans Food Markets, Inc. Erie, PA,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Managed and mentored staff members.
  • Documented receipts, employee hours and inventory movements.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Created and improved daily operational plans, including production schedules and optimizing task flows.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Assisted with performance reviews to identify areas of improvement.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Established team goals, reviewed employee work and mentored team members to improve performance.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Oversaw timely execution of promotions and marketing programs.
  • Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
06/2005 to 01/2015
Assistant Manager Hand & Stone Wake Forest, NC,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Recruited and hired qualified candidates to fill open positions.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Collaborated closely with management team to roll out functional and strategic initiatives.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Managed and motivated employees.
  • Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Supported sales management initiatives to optimize business development.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Trained team of to deliver outstanding customer service, boosting customer satisfaction ratings %.
  • Followed advice to improve leadership and supervisory skills.
  • Learned all aspects of business from ground-up to fully understand every operational facet and contribute to long-term business success.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Managed new hire trainings and onboarding to keep department employees aware of company policies and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Assisted with hiring process of new employees, including verifying references and prior employment.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Created and revenue reports to track trends and proactively adjust management strategies.
  • Organized resources and minimized waste to protect company interests and complete projects on time.
  • Handled all responsibilities effectively upon Restaurant Manager absence.
  • Coached team of staff members in boost department efficiency.
  • Coordinated work of team of employees to help each team member carry out accurate work.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
  • Incorporated new and upcoming products by researching emerging offerings and building relationships with suppliers.
  • Drafted training materials and organized training sessions for new employees.
  • Allocated resources, materials and documentation to management staff and respective departments to accommodate needs.
  • Distributed in-depth progress and status reports to upper management and other appropriate stakeholders.
  • Worked closely with store manager to maintain day-to-day operations.
  • Executed strategies to foster better customer service and promote positive and engaging environment for all.
  • Assisted with divisional budget preparation and supported executives in managing incoming reports, letters and file archives.
Education and Training
Expected in 2004
GED:
Cumberland High School - Cumberland, RI
GPA:

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Resume Overview

School Attended

  • Cumberland High School

Job Titles Held:

  • Shift Leader
  • Shift Leader
  • Shift Leader
  • Assistant Manager

Degrees

  • GED

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