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Shift Leader Resume Example

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SHIFT LEADER
Professional Summary

Handle team needs with forward-thinking strategies and strong focus on daily needs. Well-coordinated planner effective in coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and trainer of employees to maximize productivity. Consistently recognized for hard work, attention to detail and achievement of goals.

Skills
  • Daily Workflows
  • Team Oversight
  • Food Preparation
  • Inventory Control
  • Guest Services
  • Cash Handling
  • Employee Training
  • Cleaning
  • Health and Safety Standards
  • Food Safety
  • Cash Register Operation
  • Customer Complaint Resolution
  • Patient Care
  • Decision making
  • Multitasking ability
  • Relationship building
Work History
03/2019 to 08/2020
Shift LeaderCompany Name – City, State
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Oversaw grill, stove and oven and cleaned all equipment after every shift.
  • Monitored food preparation, production and plating for quality control.
07/2016 to 03/2019
Team LeaderCompany Name – City, State
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Greeted customers and responded to requests for information.
  • Performed cash, card and check transactions to complete customer purchases.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated and sanitized kitchen and food preparation equipment.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
09/2014 to 10/2016
Patient Care AssistantCompany Name – City, State
  • Responded to patient lights to handle needs and enhance overall comfort.
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Remained alert to problems or health issues of clients and competently responded.
11/2010 to 06/2014
Team MemberCompany Name – City, State
  • Performed shift change tasks each day to keep store efficient and neat.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Education
07/2001
High School Diploma
George Washington High - City
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Resume Overview

School Attended

  • George Washington High

Job Titles Held:

  • Shift Leader
  • Team Leader
  • Patient Care Assistant
  • Team Member

Degrees

  • High School Diploma

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