Shift Leader Resume Example
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SHIFT LEADER
Professional Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Skills
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Work History
Shift Leader11/2006
to 05/2008
Dairy Queen – Dallas , TX
Dairy Queen – Dallas , TX
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
General Manager05/2008
to 03/2012
Greco – Champlin , MN
Greco – Champlin , MN
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Correctly calculated inventory and ordered appropriate supplies.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Bartender/Server05/2012
to 11/2014
Three Rivers Casino – Coos Bay , OR
Three Rivers Casino – Coos Bay , OR
- Greeted guests in a timely and professional manner.
- Waited on multiple customers at the bar and throughout the bar area.
- Received beverage orders from wait staff and delivered beverages to guests.
- Maintained full knowledge of beverage lists and promotions.
- Enthusiastically and appealingly described food and drink specials to guests.
- Managed strict beverage control to minimize waste.
- Upheld strict cash handling procedures.
- Conducted monthly inventory.
- Closed out cash register and prepared cashier report.
- Consistently used suggestive selling techniques.
Personal Homecare Assistant12/2012
to Current
Department Of Rehabilitation Services – City , STATE
Department Of Rehabilitation Services – City , STATE
- Helped with clients daily needs.
- Prepared healthy meals for clients.
- Completed laundry duties.
- Assisted with personal hygiene.
- Helped organize and administer daily prescriptions.
- Helped clients manage monthly expenses.
- Completed normal yard maintenance.
Education
BBA: Lake Land Community College-
City,
State
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Resume Overview
School Attended
- Lake Land Community College
Job Titles Held:
- Shift Leader
- General Manager
- Bartender/Server
- Personal Homecare Assistant
Degrees
- BBA :
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