Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Skills
Inventory control and record keeping
Staff scheduling
Point of Sale (POS) system operation
Marketing and advertising
Passion for customer satisfaction
Results-oriented
Adhere to company policies and customer satisfaction
Food Sanitation License
Work History
Shift Leader11/2006
to 05/2008 Cheesecake Factory – Greenwood,
IN
Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
General Manager05/2008
to 03/2012 Cody's Roadhouse – Mattoon,
IL
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Correctly calculated inventory and ordered appropriate supplies.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Bartender/Server05/2012
to 11/2014 Jupiters – Champaign,
IL
Greeted guests in a timely and professional manner.
Waited on multiple customers at the bar and throughout the bar area.
Received beverage orders from wait staff and delivered beverages to guests.
Maintained full knowledge of beverage lists and promotions.
Enthusiastically and appealingly described food and drink specials to guests.
Managed strict beverage control to minimize waste.
Upheld strict cash handling procedures.
Conducted monthly inventory.
Closed out cash register and prepared cashier report.
Consistently used suggestive selling techniques.
Personal Homecare Assistant12/2012
to Current Department of Rehabilitation Services – Charleston,
IL
Helped with clients daily needs.
Prepared healthy meals for clients.
Completed laundry duties.
Assisted with personal hygiene.
Helped organize and administer daily prescriptions.
