shift leader resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Focused Shift Leader proudly offers background in evaluating tasks to promote continuous improvement. Courteous and cordial with strong desire to coach and train employees to reach maximum potential. Offers team holistic view of workplace and helps negotiate conflicting priorities within and between teams.
Skills
Issue resolution
Team Supervision
Staff development
Client support
Lead generation
Issue and conflict resolution
PPE use
Training & Development
Team building
Flexible
Time management
Supervision
Experience
Shift Leader, 03/2016 - Current Planet Fitness – Vista, CA,
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Organized new stock for floor placement.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Prepared and submitted nightly bank deposits.
Improved profitability by executing daily, weekly and monthly floor plan changes.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Created engaging merchandise presentations to motivate impulse purchases.
Organized and updated schedules to optimize coverage for expected customer demands.
Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Enhanced sales by implementing merchandising and promotional improvements.
Contributed to merchandising ideas at team meetings to increase sales.
Positively impacted product relevance through careful distribution, merchandising and display techniques.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Negotiated and worked with local vendors to keep costs low and build community relations.
Increased store sales by cross-selling complementary items.
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
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