shift leader resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Skilled manager offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits. Knowledgeable Team Trainer skilled in stepping into any team role and assisting employees with learning tasks, improving performance and maximizing efficiency. Top-notch planner, organizer, and problem-solver.

  • Excellent multi-tasker
  • Delivers exceptional customer service
  • Neat, clean and professional appearance
  • Engaging personality
  • Comfortable standing for long time periods
  • Reliable and punctual
  • Proven leader
  • Patient relations
  • Emotional awareness
  • Analytical thinking
  • Attentive listening
  • Issue and conflict resolution
  • Staff development
  • Time management
  • High-energy attitude
  • Flexible scheduling
  • Staff training and development
  • Superior communication skills
  • Effective team player
  • Strong communication skills
  • Store maintenance
  • Dependable and reliable
  • Cheerful and energetic
Shift Leader, 08/2016 - 01/2018
Planet Fitness Webster, TX,
  • Complied with all company safety procedures, policies, and regulations to promote safe working environment.
  • Trained and supervised team members to maximize performance and meet daily objectives.
  • Documented daily production levels, materials use and special incidents to keep management informed of all activities.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Reviewed applicant resumes and recommended top candidates for hiring.
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Mentored team members on techniques necessary to complete job tasks.
Restaurant Busser, 01/2015 - 07/2015
Prime At Saratoga National Saratoga Springs, NY,
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
  • Greeted guests with friendliness and professionalism.
  • Proactively assessed customer needs and provided beverage refills, condiments and other services.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Removed trash, spills and trays to keep areas clean and professionally organized.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Stocked displays with new and transferred merchandise.
  • Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
Fast Food Worker, 04/2014 - 12/2014
Penn State University University Park, PA,
  • Frequently washed and sanitized hands, food areas and food preparation tools, adhering to safe food handling practices.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Reviewed contents on food trays to check receiving complete order.
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Accurately measured ingredients required for specific food items to reduce waste.
  • Verified orders and bagged items for easy transport.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Quickly and efficiently processed payments and made accurate change.
  • Communicated clearly and positively with co-workers and management.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
Education and Training
Bachelor of Arts: Psychology, Expected in 05/2020
University of North Texas - Denton, TX
Status -
Associate of Arts: Psychology, Expected in 05/2018
Collin County Community College District - Plano, TX
Status -
Activities and Honors
  • University of North Texas Dean's List: Fall Semester 2018
  • University of North Texas Dean's List: Spring Semester 2019
  • University of North Texas Dean's List: Fall Semester 2019

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Resume Overview

School Attended

  • University of North Texas
  • Collin County Community College District

Job Titles Held:

  • Shift Leader
  • Restaurant Busser
  • Fast Food Worker


  • Bachelor of Arts
  • Associate of Arts

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