shift leader resume example with 9+ years of experience
Reliable, dedicated leader pursuing a challenging new role offering hospitality expertise along with the finesse to effectively communicate with a variety of client and personality type with over 10+ years experience. Team oriented. Ability to meet customer needs in any environment. Consistent with organizational skills. Motivational shift leader prepared to relay duties and tasks. Devoted to providing highest standard of service and continuous warm environment to welcome the guest. Progressively handling and anticipating team needs focusing on requirements throughout the day. Dependable candidate who will manage additional tasks or responsibilities to accomplish team goals and expectations. Skilled in working under pressure and continuously adapting to any and all situations. Dedicated hospitality professional with a humble mindset.
- Cash Handling
- Client Service
- Strong verbal and written communication
- Staff education and training
- Creative problem-solving
- Complaint resolution
- Training and Development
- Self-Motivated
- Organization and Time Management
- Multitasking Abilities
- Team building
- Workflow Coordination
- Food and Beverage Service
- Dining Room Cleaning and Upkeep
- Team Player
- Able to Lift 30+ Pounds
- Menu Memorization and Presentation
- Customer Service and Rapport
- High Energy and Stamina
- Relationship Building
- Order Accuracy and Delivery
- Staff Training
- Transactions and Cash Handling
- Wine and Liquor Service
- Multitasking and Prioritization
- Adaptable and Flexible
- Food and Beverage Pairings
- Detail-Oriented
- Team Leadership
- Reliable and Responsible
- Decision Making
- Process Monitoring
- ServSafe Certified
- Daily workflows
Gonzales, LA, 06/2016 - Current
- Executed superior training and leadership to teams confirming performance that was necessary to provide excellent customer service skills to all guest and assisted in achieving performance expected.
- Evaluated employee skills and knowledge regularly, training and mentoring employees with lagging skills.
- Prepared floor plan and summary reports.
- Regularly discussed goals and progress with management.
- Trained new employees, delegating tasks and all responsibilities.
- Implemented corrective actions to resolve concerns.
- Maintained work area.
- Repeatedly inspect all areas of restaurant to confirm cleanliness and satisfaction.
- Inspect all work areas of employees to confirm immaculate environment.
- Anticipating restaurants needs for following business day, restocking and stocking.
Salt Lake City, UT, 01/2012 - 05/2014
- Adapt service based on customer requests and kitchen readiness.
- Setup whole event from beginning to end.
- Place tablecloths and silverware in designated areas.
- Provided exceptional service to all members.
- Work as team to accomplish all goals.
- If needed shift over to position requested.
- Promptly remove dishes after each course.
- Maintain customer satisfaction with timely table check-ins to access food and beverage needs.
- Guided arriving guests to tables, took drink order and relayed information to bartenders.
- Circulated appetizer and drink trays smoothly and around events offering selections to guests.
- Delivered catered food and supplies to facility for on time set up.
- Answered guest questions about event plans and food service choices.
- Maintained flexible work schedule to meet event needs.
- Checked identification for minimum age for sale of alcoholic beverages.
- Returned reusable goods and serving equipment for inventory and restock.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Fostered enjoyable event atmosphere through friendly guest interactions
Denver, CO, 05/2009 - 01/2011
- Provide positive first impression of establishments friendliness, excellent service and high standards.
- Greet guest at door and attend to promptly by accommodating to their preference.
- Present menus.
- Maintain guest satisfaction.
- Clean glasses and or menus and ensure restrooms are clean.
- Answer phone and take reservations.
- Fulfill Togo orders when needed.
- Receive payments by validating credit card charges.
- Handle cash transactions.
- Provide excellent wait service to ensure satisfaction.
- Inform guest of daily specials.
- Offer menu recommendation upon request, answer all questions and relay information to kitchen to have order fulfilled.
- Work as team to complete all daily tasks.
- Serve food and beverages.
- Deliver checks and collect bill payments.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items
- Kept register accurate through correct billing, payment processing and cash management practices
- Bussed and reset tables to keep dining room and work areas clean
- Cultivated warm relationships with regular customers
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Resume Overview
School Attended
- Haines City High School
Job Titles Held:
- Shift Leader
- Banquet Server
- Server
Degrees
- High School Diploma
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