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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Focused Shift Leader proudly offering background in reviewing team tasks to promote quality. Courteous and cordial with strong desire to coach and train employees to reach maximum potential. Provides team with holistic view of workplace and helps negotiate conflicting priorities within and between teams.

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Industrious Shift Leader fully invested in building strong, motivated production team consistently delivering high-quality products against aggressive production targets. Documented success in supporting continuous improvement efforts and recommending measures to improve production methods. Strong computer application skills including MS Windows, MS Word, MS Excel and MS Outlook.

Dedicated Shift Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

People-oriented Shift Leader effective in successfully executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates workplace for safety concerns and performs behavioral safety initiatives to goal levels.

Skills
  • Team supervision
  • Team building
  • First Aid/CPR
  • Supervision
  • Customer service
  • Planning and coordination
  • Inventory management
  • Team management
  • Staff development
  • Problem resolution
Experience
08/2015 to 10/2019
Shift Leader Bowlero Corp Sales, CT,
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Made daily deposits to the bank.
  • Increased customer base and market share by promoting product through diverse channels.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Maintained visually appealing and effective displays through use of lighting and signage.
04/2011 to 10/2015
Waitress/Shift Leader North Country Academy Miramar, FL,
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Increased sales of high margin menu items through effective upselling.
  • Arranged place settings with fresh tablecloths, tableware.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
04/2013 to 12/2014
Daycare Assistant Ga Medgroup Lawrenceville, GA,
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Fed and cared for up to serveral dogs per week during owners' absences.
  • Fed animals twice daily and refilled water dish for fresh water supply.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
  • Identified animal health concerns and discussed problems with owners.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
  • Collected and documented animal information such as weight, size, physical condition and food intake.
  • Washed, groomed and trimmed each animal to enhance coat health.
03/2012 to 10/2013
Housekeeper Residence Inn City, STATE,
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Education and Training
Expected in 07/2010
High School Diploma:
Central Cabarrus High School - Concord, NC
GPA:

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Resume Overview

School Attended

  • Central Cabarrus High School

Job Titles Held:

  • Shift Leader
  • Waitress/Shift Leader
  • Daycare Assistant
  • Housekeeper

Degrees

  • High School Diploma

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