LiveCareer-Resume

shift leader resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Attentive individual offering over [Number] years as Shift Leader for [Type] organization. Focused and skilled in employee oversight, mentoring and making process improvements. Manages team with proactive approach and conscientious attention on day-to-day needs. Motivated Shift Leader enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Forward-thinking [Job Title] with [Number] years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing equipment. Forward-thinking [Job Title] proficient in generating high-quality [Type] work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities. Talented Shift Manager bringing [Number] years of experience in [Industry]. Driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision making skills. People-oriented Shift Leader effective in successfully executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates workplace for safety concerns and performs behavioral safety initiatives to goal levels. Proactive [Job Title] with experience over [Number] of years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities. Seasoned [Type] Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Focused Shift Leader proudly offering background in reviewing team tasks to promote quality. Courteous and cordial with strong desire to coach and train employees to reach maximum potential. Provides team with holistic view of workplace and helps negotiate conflicting priorities within and between teams. Motivated [Job Title] brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of [Industry] practices and market conditions. Dedicated Shift Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Seasoned [Job Title] familiar with [Industry] operations and best practices. Leads and motivates workers to meet challenging targets while maintaining strict quality standards. Knowledgeable about preventing waste, maximizing safety and keeping employee satisfaction high.

Skills
  • Client support
  • Process improvement
  • Team supervision
  • Issue resolution
  • Team management
  • Supervision
  • Team building
  • Customer service
Education and Training
Trident Technical College Charleston, SC Expected in Associate of Science : Customer Service Office Management - GPA :
Experience
Jimmy John's - Shift Leader
Upper Arlington, OH, 08/2014 - 09/2020
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Maintained visually appealing and effective displays through use of lighting and signage.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Delegated tasks to employees and monitored activities and task completion.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Processed returned items in accordance with store policy.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Received payments for [Product or Service] and issued receipts.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Operated cash register, collected payments and provided accurate change.
  • Processed customer payments quickly and returned exact change and receipts.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Resolved issues with cash registers, card scanners and printers.
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Distributed new merchandise efficiently to different departments.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Jasper Inn And Convention Center - Hotel Department Manager
City, STATE, 06/2006 - 03/2014
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Liaised with vendors to order housekeeping supplies and guest toiletries.
  • Utilized chemicals and cleaning equipment with [Number] discrepancies or hazards.
  • Trained, coached and mentored staff on best practices and protocols to ensure smooth new program adoption.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Streamlined operational efficiencies by operating and training staff on power equipment tools.
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Minimized costs by working and negotiating with multiple suppliers.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Managed team of employees, daily progress reports and overall project planning.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Monitored maintenance scheduling and reported maintenance team information to management.
  • Implemented improved training procedures to better develop new personnel.
Auberge Azure - Assistant Apartment Manager
City, STATE, 08/2001 - 06/2006
  • Maximized occupancy with strong marketing and tenant relations skills.
  • Supervised administrative and maintenance staff supporting needs of tenants in [Number] units.
  • Maintained building's accounts by collecting rent and utility payments.
  • Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
  • Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Directed collection of more than $[Amount] in monthly income with consistently high payment rates.

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Resume Overview

School Attended

  • Trident Technical College

Job Titles Held:

  • Shift Leader
  • Hotel Department Manager
  • Assistant Apartment Manager

Degrees

  • Associate of Science

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