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shift leader resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Handle team needs with forward-thinking strategies and strong focus on daily needs. Well-coordinated planner effective in coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Driven, motivational Shift Leader working in food industry for past 5months . Dedicated to providing superior guest experience. Enthusiastic and positive leadership approach that inspires dedicated, customer-focused teams.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable with ability to coach and train employees to maximize productivity.

Enthusiastic assistant manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of managerial and work and training in retail. Motivated to learn, grow and excel in retail.

Skills
  • Team Oversight
  • Conflict Resolution
  • Food Preparation
  • Inventory Control
  • Guest Services
  • Sales Goals
  • Employee Training
  • Point of Sale Systems
  • Cash Register Operation
  • Product Knowledge
  • Daily Workflows
  • Scheduling
  • Sales
  • Shipping and Receiving
  • Cash Handling
  • Staff Management
  • Cleaning
  • Food Safety
  • Customer Complaint Resolution
  • Visual Displays
Education
Iowa-Grant High School Livingston, WI Expected in 03/1997 : - GPA :
South Plains College Plainview, TX, Expected in Certificate : LVN - GPA :
Ashford University , Expected in Associate of Business Administration : Online - GPA :
Work History
Pilgrim's Pride Corp. - Shift Leader
Staley, NC, 09/2019 - Current
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new employees and delegated daily tasks and responsibilities.
Giant Eagle, Inc. - Assistant Store Manager
Ebensburg, PA, 06/2018 - 09/2019
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Monitored security and handled incidents calmly.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised team of 8 employees and provided feedback on performance.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Coached team on effective upselling and cross-selling methods.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Promoted to Assistant Manager after only 12 months with company.
  • Conducted store inventories once per quarter.
Giant Eagle, Inc. - Assistant Store Manager
Edgewood, PA, 03/2016 - 06/2018
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Monitored security and handled incidents calmly.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised team of 7 employees and provided feedback on performance.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Trained and managed associates in customer service and sales techniques.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Coached team on effective upselling and cross-selling methods.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Promoted to Assistant Manager after only 12 months with company.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Conducted store inventories once per quarter.
Skechers Usa Inc. - Retail Keyholder
Taunton, MA, 02/2015 - 06/2016
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Assisted customers by answering questions and fulfilling requests.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Educated customers on promotions to enhance sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

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Resume Overview

School Attended

  • Iowa-Grant High School
  • South Plains College
  • Ashford University

Job Titles Held:

  • Shift Leader
  • Assistant Store Manager
  • Assistant Store Manager
  • Retail Keyholder

Degrees

  • Certificate
  • Associate of Business Administration

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