Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Staff development
Client support
Team Supervision
Issue resolution
Documentation ability
Working collaboratively
Team building
Work ethic
Multitasking
Marketing understanding
Leadership
People skills
Flexible
Customer service
Price memorization
Service prioritization
Safe food handling
Cutting and slicing techniques
Food presentation
High volume production capability
Focused and disciplined
Team-oriented
Foodservice sanitation
Effective prioritization
Cash handling accuracy
Merchandising knowledge
Retail loss prevention
Listening skills
Sales Forecasting
Team player mentality
Reliable and punctual
Energetic self-starter
Strategic planning
Written and oral communication skills
Documentation and recordkeeping
Outgoing personality
Experience
Shift Leader, 06/2020 to Current Wingstop Inc. – Carrollton, TX,
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations and cleanliness.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Assisted with performance reviews to identify areas of improvement.
Established team goals, reviewed employee work and mentored team members to improve performance.
Trained multiple new employees on every station.
Phone Girl, 04/2021 to 07/2021 Pepperoncini’s Pub – City, STATE,
Worked in close collaboration with team members to ensure customers received high-quality service.
Supported serving staff in delivering accurate and well-presented food orders.
Executed cash transactions quickly and accurately.
Maintained up-to-date knowledge of menus, kitchen practices and other areas of interest to accurately fulfill orders and answer customer questions.
Communicated effectively with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability.
Received food and beverage orders from guests via telephone and accurately relayed orders to service attendants.
Carefully reviewed prepared items against customer orders to verify accuracy prior to delivery.
Reduced work stoppages by keeping counter areas well stocked with drink supplies, condiments and napkins during non-peak hours.
Met upselling objectives by frequently suggesting upgrades and related menu items such as drinks and desserts.
Reviewed customer requests, resolved questions and defined specifications before completing orders.
Inspected outgoing orders to verify conformance to customer order requirements and requests.
Employee, 01/2021 to 04/2021 DTLR Villa – City, STATE,
•Sold between $500-$1,000 on an average 4 hour shift.
•Consulted each costumer individually and found exactly what they needed.
•Memorized long barcodes and weekly changing shoe stock to ensure efficiency.
Resolved customer concerns and answered questions quickly to maximize satisfaction.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
Gained knowledge on all footwear items and demonstrated enthusiasm and belief for product and company philosophy.
Engaged customers in discussion to identify needs and budget.
Organized store by returning all merchandise to its proper place and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Explained ongoing sales, promotions and policies to keep customer informed about shoe selection.
Handled and satisfied customer concerns promptly to encourage repeat business.
Stayed up to date on store promotions, payment policies and security practices.
Education and Training
High School Diploma: , Expected in 06/2021 West Allegheny Senior High School - Imperial, PA GPA:
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