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Shift Leader Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly enthusiastic, hard working, and multi-tasking customer service professional with 5+ years experience dealing with all different types of people and situations. Core Qualifications - Outstanding customer service - Ability to meditate disputes
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Shift Leader, 06/2015 to 05/2016
Bakers Square Mentor, OH,
  • Developed humane training solutions to address animal behavioral problems.
  • Cared for animals with special medical needs, including diabetes.
  • Prioritized animal safety and comfort at all times.
  • Consulted with owners and made recommendations on the individual grooming needs of their pets.
  • Trained all breeds and sizes using knowledge of breed and characteristics, as well as the unique needs of each particular animal.
  • Cared for animals with diabetes, including providing a specialized diet and administering a daily insulin injection.
  • Cared for large dogs and restrained physically strong or aggressive dogs.
  • Fed and cared for 30+ dogs while their owners were traveling.
  • Developed long-term relationships with clients and bonded with their animals through regular contact.
  • Worked with animals to resolve any behavior problems.
  • Fed and watered 30+ animals each day.
  • Fed animals twice daily and made sure they had access to fresh water at all times.
  • Managed a team of 10 other co-workers during shifts.
  • Making sure the work place is clean at all times.
  • Giving duties to all staff members during their shifts.
  • Setting up appointments and calling clients to confirm their boarding stays.
  • Resolving all conflicts in a professional and friendly way.
  • Open and closed store along with drawers at the start and end of the day.
Sales Associate, 06/2014 to 06/2015
Sunset Grown Coldwater, MI,
  • Met incoming customers and provided immediate assistance.
  • Listened to customer needs and preferences to provide accurate advice.
  • Completed purchases with cash, credit and debit payment methods.
  • Trained all new sales and employees on effective techniques.
  • Increased purchase totals by recommending additional customer levels.
  • Organized items in visually appealing manner.
  • Answered incoming telephone calls with professional and knowledge responses.
  • Created attractive displays.
  • Developed and executed sales and promotions.
  • Provided expert products and service information.
Sales Associate/Cafe Associate, 06/2013 to 12/2013
Brew Ha-Ha City, STATE,
  • Met incoming customers and provided immediate assistance.
  • Completed purchases with cash, credit and debit payment methods.
  • Worked flexible schedule to accommodate changing customer levels.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Provide expert product and service information.
  • Apportioned and served food to facility residents, employees or patrons.
  • Assisted co-workers.
  • Cleaned and maintained a safe work place along with the beverage area, display cases, equipment and order transaction area.
  • Cleaned coffee cars, works areas, and tables.
  • Cleaned and prepared various meals for guests during lunch and breakfast hours.
  • Cleaned up spilled food, drink and broken dishes, removed empty bottles and trash.
  • Opened and closed drawer with help of manager.
  • Open and closed store with help of manager.
  • Baked goods every morning for guests.
  • Prepared coffee every hour to ensure freshness and keep the public happy.
Sales Associate/Cafe Associate, 11/2011 to 07/2013
Panera Bread City, STATE,
  • Received frequent customer compliments for going above and beyond normal duties.
  • Maintained a professional tone at all times, including during peak rush hours.
  • Maintained neat and attractive bakery food cases.
  • Continually kept carpets and floor clean of debris.
  • Checked in deliveries and signed off on products received.
  • Correctly calculated charges, issues bills and collected effectively used items in stock to decrease waste and profit loss.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Delivered an exceptional dining experience with friendly, fast service.
  • Consistently adhered to quality expectations and standards.
  • Skillfully anticipated and addressed guests' service needs.
  • Regularly checked on guests' satisfaction.
  • Completed closing duties, including restocking items and closing out the cash drawer.
  • Knowing your regulars and their orders when they approach the register.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Made and prepared lattes and all other specialty drinks.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Responded to resident or guest complains regarding food or service.
  • Removed trays and stacked dishes for return to the kitchen.
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Packages take-out foods and served foods to customers.
  • Used all food handling standards.
  • Took orders from patrons for food or beverages.
  • Stored clean equipment and utensils.
  • Stocked cabinets and serving areas with condiments, and refill condiment containers.
  • Stocked supplies in serving stations, cupboards, refrigerators and all other areas.
  • Stocked and rotated products, stocked supplies and papers foods in a timely fashion.
  • Prepared dishes following recipe or verbal instructions.
  • Prepared a variety of foods and drinks according to customers;' orders or supervisors instructions.
  • Preformed dishwasher duties.
  • Located items requested by customers.
  • Loaded dishwasher and hand-washed items such as pots, pans, plates and silverware.
Education
High School Diploma: General Studies, Expected in 2013
to
Continental Academy - Wilmington, DE
GPA:
General Studies
Professional Affiliations
Skills
allergies, approach, closing, credit, clients, debit, diabetes, clean equipment, fashion, fast, access, works, neat, peak, product and service information, profit, quality, safety, sales, tables, telephone, unique

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Resume Overview

School Attended
  • Continental Academy
Job Titles Held:
  • Shift Leader
  • Sales Associate
  • Sales Associate/Cafe Associate
  • Sales Associate/Cafe Associate
Degrees
  • High School Diploma