Shift Leader Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly enthusiastic, hard working, and multi-tasking customer service professional with 5+ years experience dealing with all different types of people and situations. Core Qualifications - Outstanding customer service - Ability to meditate disputes
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Shift Leader, 06/2015 to 05/2016
Bakers Square Mentor, OH,
  • Developed humane training solutions to address animal behavioral problems.
  • Cared for animals with special medical needs, including diabetes.
  • Prioritized animal safety and comfort at all times.
  • Consulted with owners and made recommendations on the individual grooming needs of their pets.
  • Trained all breeds and sizes using knowledge of breed and characteristics, as well as the unique needs of each particular animal.
  • Cared for animals with diabetes, including providing a specialized diet and administering a daily insulin injection.
  • Cared for large dogs and restrained physically strong or aggressive dogs.
  • Fed and cared for 30+ dogs while their owners were traveling.
  • Developed long-term relationships with clients and bonded with their animals through regular contact.
  • Worked with animals to resolve any behavior problems.
  • Fed and watered 30+ animals each day.
  • Fed animals twice daily and made sure they had access to fresh water at all times.
  • Managed a team of 10 other co-workers during shifts.
  • Making sure the work place is clean at all times.
  • Giving duties to all staff members during their shifts.
  • Setting up appointments and calling clients to confirm their boarding stays.
  • Resolving all conflicts in a professional and friendly way.
  • Open and closed store along with drawers at the start and end of the day.
Sales Associate, 06/2014 to 06/2015
Sunset Grown Coldwater, MI,
  • Met incoming customers and provided immediate assistance.
  • Listened to customer needs and preferences to provide accurate advice.
  • Completed purchases with cash, credit and debit payment methods.
  • Trained all new sales and employees on effective techniques.
  • Increased purchase totals by recommending additional customer levels.
  • Organized items in visually appealing manner.
  • Answered incoming telephone calls with professional and knowledge responses.
  • Created attractive displays.
  • Developed and executed sales and promotions.
  • Provided expert products and service information.
Sales Associate/Cafe Associate, 06/2013 to 12/2013
Brew Ha-Ha City, STATE,
  • Met incoming customers and provided immediate assistance.
  • Completed purchases with cash, credit and debit payment methods.
  • Worked flexible schedule to accommodate changing customer levels.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Provide expert product and service information.
  • Apportioned and served food to facility residents, employees or patrons.
  • Assisted co-workers.
  • Cleaned and maintained a safe work place along with the beverage area, display cases, equipment and order transaction area.
  • Cleaned coffee cars, works areas, and tables.
  • Cleaned and prepared various meals for guests during lunch and breakfast hours.
  • Cleaned up spilled food, drink and broken dishes, removed empty bottles and trash.
  • Opened and closed drawer with help of manager.
  • Open and closed store with help of manager.
  • Baked goods every morning for guests.
  • Prepared coffee every hour to ensure freshness and keep the public happy.
Sales Associate/Cafe Associate, 11/2011 to 07/2013
Panera Bread City, STATE,
  • Received frequent customer compliments for going above and beyond normal duties.
  • Maintained a professional tone at all times, including during peak rush hours.
  • Maintained neat and attractive bakery food cases.
  • Continually kept carpets and floor clean of debris.
  • Checked in deliveries and signed off on products received.
  • Correctly calculated charges, issues bills and collected effectively used items in stock to decrease waste and profit loss.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Delivered an exceptional dining experience with friendly, fast service.
  • Consistently adhered to quality expectations and standards.
  • Skillfully anticipated and addressed guests' service needs.
  • Regularly checked on guests' satisfaction.
  • Completed closing duties, including restocking items and closing out the cash drawer.
  • Knowing your regulars and their orders when they approach the register.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Made and prepared lattes and all other specialty drinks.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Responded to resident or guest complains regarding food or service.
  • Removed trays and stacked dishes for return to the kitchen.
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Packages take-out foods and served foods to customers.
  • Used all food handling standards.
  • Took orders from patrons for food or beverages.
  • Stored clean equipment and utensils.
  • Stocked cabinets and serving areas with condiments, and refill condiment containers.
  • Stocked supplies in serving stations, cupboards, refrigerators and all other areas.
  • Stocked and rotated products, stocked supplies and papers foods in a timely fashion.
  • Prepared dishes following recipe or verbal instructions.
  • Prepared a variety of foods and drinks according to customers;' orders or supervisors instructions.
  • Preformed dishwasher duties.
  • Located items requested by customers.
  • Loaded dishwasher and hand-washed items such as pots, pans, plates and silverware.
High School Diploma: General Studies, Expected in 2013
Continental Academy - Wilmington, DE
General Studies
Professional Affiliations
allergies, approach, closing, credit, clients, debit, diabetes, clean equipment, fashion, fast, access, works, neat, peak, product and service information, profit, quality, safety, sales, tables, telephone, unique

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Resume Overview

School Attended
  • Continental Academy
Job Titles Held:
  • Shift Leader
  • Sales Associate
  • Sales Associate/Cafe Associate
  • Sales Associate/Cafe Associate
  • High School Diploma