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Shift Leader Resume Example

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SHIFT LEADER
Summary

To obtain a career in which my past and present skills are capitalized and sharpened.

Experience
01/2020 to 04/2020
Shift LeaderChick-Fil-A - Mebane , NC
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Allocated tasks to employees daily and monitored activity and task completion.
02/2018 to 12/2019
Shift ManagerArbys - Magnolia , NJ
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Cross-trained in every store role to maximize operational knowledge.
  • Spearheaded reinventions of various departments to maximize productivity.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Increased overall team efficiency and productivity.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Mentored and supported new employees to maximize team performance.
  • Managed and mentored [Number] staff members.
  • Trained and supervised staff members.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Documented receipts, employee hours and inventory movements.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Automated office operations, managed client correspondence and tracked records.
  • Recruited, hired and trained [Number] employees for marketing and sales department.
  • Trained [Job title]s and [Job title]s in customer service initiatives and realized [Number]% client retention rate within [Number][Timeframe].
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Oversaw personnel recruitment, performance and scheduling.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
  • Supervised [Type] department with over [Number] employees and $[Number][Type] budget.
  • Developed new promotional strategies to increase customer base and market share, promoting [Product or Service] through diverse channels.
  • Led monthly district conference calls with [Type] teams to update and align sales objectives.
  • Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
  • Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
  • Led staff meetings for team of [Number] to communicate [Type] directives.
  • Led team of [Number][Type] professionals meeting [Area of expertise] needs.
  • Coordinated and enhanced delivery of $[Amount] of [Product or Service] in [Timeframe] through [Action].
  • Collaborated cross-functionally on [Action] which led to [Result].
  • Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
  • Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
  • Identified [Type] areas requiring immediate improvement and rolled out [Type] program, boosting productivity [Number]%.
  • Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
  • Partnered with [Job title] to develop [Type] collections and color stories.
  • Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
  • Collaborated with [Job titles] to present insurance alternatives as part of comprehensive financial plans.
  • Handled over $[Amount] in funds each day in fast-paced [Type] environment.
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
07/2014 to 01/2018
Shift Manager Arbys - Marion , IL

I was responsible for daily safe counts ,proper inventory and waste management , hourly loads, accurate procedures for openin/closing, hourly labor check, proper employee count per station being ran, proper sanitation procedures hourly,

Education and Training
06/2018
Associate of Arts: Dental AssistingHarris School of Business Upper Darby - City
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

59Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Harris School of Business Upper Darby

Job Titles Held:

  • Shift Leader
  • Shift Manager

Degrees

  • Associate of Arts : Dental Assisting

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