shift leader resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Hardworking team member with solid understanding of operational practices and safety standards. Read, understand and accurately follow directions to complete efficient work. Contribute to team success with field knowledge and dedication to going above and beyond to do every job correctly.
Skills
Issue resolution
Client support
Process improvement
Staff development
Cost reduction and containment
Solutions development
Financial and cash flow analyses
Company standards
Product cross-selling
Inventory restocking
Cooking procedures
Schedule management
Menu item familiarity
Team building
Communications
Organization
Customer service
Relationship development
Problem resolution
Merchandise stocking
ID verification
Bagging assistance
Cash management
Payment processing
Currency counting
Customer greeting
Personal service
Customer assistance
Cash drawer balancing
Coin counting
Product recommendations
Customer seating
Merchandise restocking
Returns and exchanges
Cash register operation
Credit and cash transactions
Effective customer upselling
Experience
08/2019 to 02/2020
Shift LeaderJbs Usa – Green Bay, WI,
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Trained and supervised team members to maximize performance and meet daily objectives.
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Trained newly hired employees on food equipment and cooking and created training manual for all new crew members s to use as reference guide.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with food and health guidelines to keep products within tight tolerances.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments.
Increased overall team efficiency and productivity.
Complied with all company safety procedures, policies and regulations to promote safe working environment.
Helped employees operate productively and stay on task to meet business and customer needs.
Mentored team members on techniques necessary to complete job tasks.
Documented daily production levels, materials used and special incidents to keep management informed of all activities.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
03/2019 to 08/2019
Front Line Crew MemberCulvers Restaurant – Rib Mountain, WI,
Assessed customer needs and upsold products and services to maximize food sales.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assessed customer needs and upsold products and services to maximize food sales.
Answered customer questions and addressed concerns, resulting in 10% reduction in complaint calls.
Worked with managers to develop service improvement initiatives.
Upheld privacy and security requirements established by health regulatory agencies.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Interviewed customers regarding order issues and reported feedback to management team.
Welcomed clients warmly, offered thanks for patronage, remembered names of frequent customers and delivered experiences that made patrons feel valued and sure to return.
Scanned merchandise through point-of-sale system, confirmed accurate inventory counts and precise purchase totals and presented current merchandise promotions.
Delivered customer service by identifying needs and helping members with purchasing decisions, located ideally-suited merchandise and completed transactions to full satisfaction of guests.
Served as frontline point of contact for customer-facing communication and received and placed customer calls regarding order status, payments and product information.
Cultivated environment of positivity and immersive storytelling for each store guest, maintained clean and safe environment and cared for frontline equipment and props.
Reviewed contents on food trays to check receiving complete order.
Received food orders from patients and families and explained offerings.
Verified orders and bagged items for easy transport.
Resolved customer concerns and relayed relevant information to supervisor.
Complied with company service standards, including inventory and cash control procedures.
Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
Served drinks and prepared specialty beverages.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
Monitored and counted food stock and supplies to reorder on time.
Organized food items on serving trays and in carry-out packages.
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
Kept work areas, utensils and pans cleaned and sanitized.
Completed opening, closing and shift change tasks to promote store efficiency.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Washed, peeled, cut and measured recipe ingredients.
05/2014 to 03/2015
Front Line Crew MemberCulvers Restaurant – Rice Lake, WI,
Welcomed clients warmly, offered thanks for patronage, remembered names of frequent customers and delivered experiences that made patrons feel valued and sure to return.
Scanned merchandise through point-of-sale system, confirmed accurate inventory counts and precise purchase totals and presented current merchandise promotions.
Offered, explained and sold various membership products, managed self-checkout and scan lanes and assisted customers with operations and technical difficulties.
Delivered customer service by identifying needs and helping members with purchasing decisions, located ideally-suited merchandise and completed transactions to full satisfaction of guests.
Served as frontline point of contact for customer-facing communication and received and placed customer calls regarding order status, payments and product information.
Cultivated environment of positivity and immersive storytelling for each store guest, maintained clean and safe environment and cared for frontline equipment and props.
Reviewed contents on food trays to check receiving complete order.
Received food orders from patients and families and explained offerings.
Verified orders and bagged items for easy transport.
Resolved customer concerns and relayed relevant information to supervisor.
Complied with company service standards, including inventory and cash control procedures.
Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
Took orders, prepared foods and processed payments in full-service fast food establishment.
Prepared all food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
Monitored and counted food stock and supplies to reorder on time.
Organized food items on serving trays and in carry-out packages.
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
Prepared large batches of chipotle food according to standard recipes.
Kept work areas, utensils and pans cleaned and sanitized.
Completed opening, closing and shift change tasks to promote store efficiency.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Washed, peeled, cut and measured recipe ingredients.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Education and Training
Expected in 11/2008 to to
High School Diploma: La Academia De Esperanza - Albuquerque, NM GPA:
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