Shift Leader resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Cover Letter

Experienced in customer service, management, cash office and cashier. I strive for my best regardless of the task at hand; I believe every job in a company is equally as important. Strong team player committed to helping others to make sure every part of the job is completed. I enjoy working with others toward goals that benefit everyone. Very reliable, friendly, outgoing, concerned with customer satisfaction.

  • Issue resolution
  • Loss prevention
  • Customer greeting
  • Training and mentoring
  • ID verification
  • Merchandise restocking
  • Scanner operations
  • Cash management
  • Credit and cash transactions
  • Customer assistance
  • Payment processing
  • Bank deposits
  • Cash drawer balancing
  • Returns and exchanges
  • Coin counting
  • Customer service
  • Cash register operation
Shift Leader, 06/2019 to Current
Tokyo JoesFort Worth, TX,
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Documented daily production levels, materials use and special incidents to keep management informed of all activities.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Participated in daily shift exchanges to coordinate tasks and handle special needs.
  • Mentored team members on techniques necessary to complete job tasks.
Bakery Clerk, 10/2018 to 12/2018
Meijer, Inc.Fremont, MI,
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Processed bakery sales transactions for more than 50 customers per day using POS system.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferances.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Monitored cooking completion times for efficient use of ovens and other equipment.
  • Controlled spoilage by generating turn movement and maintaining monthly inventory.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
  • Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
  • Created attractive dessert trays for catering events.
Cash Office Manager, 11/2005 to 07/2008
Sexton FoodsCity, STATE,
  • Helped customer locate and select appropriate merchandise throughout store.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Worked closely with front-end staff to assist customers.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped customers find specific products, answering questions and offering advice.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Stayed up to date on current item discounts to support promotions.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
GED: , Expected in 02/2007
Bald Knob High School - Bald Knob, AR

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Resume Overview

School Attended

  • Bald Knob High School

Job Titles Held:

  • Shift Leader
  • Bakery Clerk
  • Cash Office Manager


  • GED

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