Shift Leader resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Cover Letter
Experienced in customer service, management, cash office and cashier. I strive for my best regardless of the task at hand; I believe every job in a company is equally as important. Strong team player committed to helping others to make sure every part of the job is completed. I enjoy working with others toward goals that benefit everyone. Very reliable, friendly, outgoing, concerned with customer satisfaction.
Skills
Issue resolution
Loss prevention
Customer greeting
Training and mentoring
ID verification
Merchandise restocking
Scanner operations
Cash management
Credit and cash transactions
Customer assistance
Payment processing
Bank deposits
Cash drawer balancing
Returns and exchanges
Coin counting
Customer service
Cash register operation
Experience
Shift Leader, 06/2019 to Current Tokyo Joes – Fort Worth, TX,
Trained and supervised team member to maximize performance and meet daily objectives.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Documented daily production levels, materials use and special incidents to keep management informed of all activities.
Complied with all company safety procedures, policies and regulations to promote safe working environment.
Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Allocated tasks to employees daily and monitored activity and task completion.
Participated in daily shift exchanges to coordinate tasks and handle special needs.
Mentored team members on techniques necessary to complete job tasks.
Bakery Clerk, 10/2018 to 12/2018 Meijer, Inc. – Fremont, MI,
Listened to guests to understand needs and help each person select optimal products and services.
Processed bakery sales transactions for more than 50 customers per day using POS system.
Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
Provided excellent customer service to foster satisfaction and loyalty.
Greeted incoming patrons, offered menu advice and documented order details and special preferances.
Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
Arranged baked goods in attractive displays inside bakery cases to increase sales.
Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
Measured, mixed and prepped raw materials according to company specifications and recipes.
Monitored cooking completion times for efficient use of ovens and other equipment.
Controlled spoilage by generating turn movement and maintaining monthly inventory.
Maintained safe and sanitary area by checking food products' temperature and freshness.
Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
Created attractive dessert trays for catering events.
Cash Office Manager, 11/2005 to 07/2008 Sexton Foods – City, STATE,
Helped customer locate and select appropriate merchandise throughout store.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Worked closely with front-end staff to assist customers.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Learned roles of other departments to provide coverage and keep store operational.
Helped customers find specific products, answering questions and offering advice.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Processed customer payments quickly and returned exact change and receipts.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Welcomed customers, offering assistance to help find necessary store items.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Scanned items quickly to keep lines moving and reduce overall wait time.
Properly verified customer identification for alcohol or tobacco purchases.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Trained new team members in cash register operation, stock procedures and customer service.
Stayed up to date on current item discounts to support promotions.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
GED: , Expected in 02/2007 Bald Knob High School - Bald Knob, AR GPA:
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