Shift Leader Resume Example Little Caesar Enterprises Inc.

SHIFT LEADER

Professional Summary

Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued. Customer service professional skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.

Skills

Communication Skills
Organizational Skills
Multi Tasking
Positive Disposition
Customer Service

Creativity
Work Area Maintenance
Listening
Telephone Skills

Work History

Shift Leader , 01/2019 to Current
Little Caesar Enterprises Inc. – Moore, OK, Oklahoma

Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Evaluated employee skills and knowledge regularly, providing hands-on
Distributed necessary tasks and training and mentoring to individuals with lagging skills.
Monitored food preparation, production and plating for quality control.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business..
Controlled food costs and managed inventory.
Supervised team members and oversaw effective and efficient completion of job duties.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Assisted customers with account updates, new service additions and promotional offers.
Trained new team members in cash register operation, stock procedures and customer service.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Learned roles of other departments to provide coverage and keep store operational.
Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Guest
Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased work flows by 20%.

Outbound Market Research & Surveys, 08/2016 to 12/2019
CHS & Associates – Moore, OK, Oklahoma

Maintained customer satisfaction scores over 85% on post-call surveys.
Handled over 400 outbound sales calls each day using auto dialer software.
Met or exceeded productivity and conversion rate targets on consistent basis.
Updated quality control standards, methods and procedures to meet compliance requirements.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.

Cashier/Sales Associate, 02/2018 to 12/2018
Goodwill – Oklahoma City, OK

Educated customers on promotions to enhance sales.
Maintained organized checkout area and swept floors and emptied trash cans.
Assisted customers by answering questions and fulfilling requests.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Assisted customers with locating and choosing merchandise in any store department.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Issued receipts and processed refunds, credits, or exchanges.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Managed over 50 calls per day.
Worked closely with front-end staff to assist customers.

Education

Associate of Science: Business Management, Expected in 08/2021
Indiana University - Purdue University Indianapolis - Indianapolis, iN

Graduated with 3.0 GPA
Minored in Business & the Entrepreneurial Mindset
Received Federal Pell Grant
Continuing education in Business Management

Volunteering at animal shelters

Care for the animals kept at the shelter by feeding and giving them baths, taking them for walks or playing with them.
Assist in cleaning and sanitizing all cages/kennels on a daily basis.
Perform other duties as assigned.

Resume Overview

Companies Worked For:

Little Caesar Enterprises Inc.
CHS & Associates
Goodwill

School Attended

Indiana University - Purdue University Indianapolis

Job Titles Held:

Shift Leader
Outbound Market Research & Surveys
Cashier/Sales Associate

Degrees

Associate of Science : Business Management , Expected in 08/2021

Shift Leader Resume Example

Resume Score: 80%

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