Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued. Customer service professional skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.

  • Communication Skills
  • Organizational Skills
  • Multi Tasking
  • Positive Disposition
  • Customer Service
  • Creativity
  • Work Area Maintenance
  • Listening
  • Telephone Skills
Work History
Shift Leader , 01/2019 - Current
7-Eleven, Inc. Oakland, CA,
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Evaluated employee skills and knowledge regularly, providing hands-on
  • Distributed necessary tasks and training and mentoring to individuals with lagging skills.
  • Monitored food preparation, production and plating for quality control.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business..
  • Controlled food costs and managed inventory.
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Guest
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased work flows by 20%.
Outbound Market Research & Surveys, 08/2016 - 12/2019
Gpm Investments Hooks, TX,
  • Maintained customer satisfaction scores over 85% on post-call surveys.
  • Handled over 400 outbound sales calls each day using auto dialer software.
  • Met or exceeded productivity and conversion rate targets on consistent basis.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Cashier/Sales Associate, 02/2018 - 12/2018
Goodwill City, STATE,
  • Educated customers on promotions to enhance sales.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Assisted customers by answering questions and fulfilling requests.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Managed over 50 calls per day.
  • Worked closely with front-end staff to assist customers.
Associate of Science: Business Management, Expected in 08/2021
Indiana University - Purdue University Indianapolis - Indianapolis, iN,
  • Graduated with 3.0 GPA
  • Minored in Business & the Entrepreneurial Mindset
  • Received Federal Pell Grant
  • Continuing education in Business Management

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Resume Overview

School Attended

  • Indiana University - Purdue University Indianapolis

Job Titles Held:

  • Shift Leader
  • Outbound Market Research & Surveys
  • Cashier/Sales Associate


  • Associate of Science

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