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Shift Leader Resume Example

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SHIFT LEADER
Summary

People-oriented Shift Leader effective in successfully executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates workplace for safety concerns and performs behavioral safety initiatives to goal levels.

Motivated employee brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of [Industry] practices and market conditions.

Seasoned employee highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Skills
  • Staff development
  • Issue resolution
  • Team supervision
  • Process improvement
  • First Aid/CPR
  • Customer service
  • Team building
Experience
09/2018 to 12/2019
Shift LeaderBath & Body Works Direct Inc. － Orlando , FL
  • Generated reports to assess performance and make adjustments.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Delegated tasks to employees and monitored activities and task completion.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Maintained visually appealing and effective displays through use of lighting and signage.
  • Managed and empowered cross-functional teams and implemented continuous improvement programs to increase productivity and quality while reducing costs by [Number]%.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Documented receipts, employee hours and inventory movements.
  • Increased customer base and market share by promoting product through diverse channels.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
07/2016 to 09/2018
CashierPilot Travel Centers LLC － Ocala , Fl
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Inspected items for damage and obtained replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Received payments for [Product or Service] and issued receipts.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
06/2016 to 08/2017
Cashier Exxon Mobil － Ocala , Fl
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Inspected items for damage and obtained replacements for customers.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Operated cash register, collected payments and provided accurate change.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Received payments for [Product or Service] and issued receipts.
03/2015 to 09/2016
ManagerMedia's measure － Ocala , FL
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Handled over $[Amount] in funds each day in fast-paced [Type] environment.
Education and Training
07/2011
High School DiplomaJohn F Kennedy High School － Bellmore, NY
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Resume Overview

Companies Worked For:

  • Bath & Body Works Direct Inc.
  • Pilot Travel Centers LLC
  • Exxon Mobil
  • Media's measure

School Attended

  • John F Kennedy High School

Job Titles Held:

  • Shift Leader
  • Cashier
  • Manager

Degrees

  • High School Diploma

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