Attentive individual offering over two years as Shift Leader for ABC Fine Wine and Spirits. Focused and skilled in employee oversight, mentoring and making process improvements. Manages team with proactive approach and conscientious attention on day-to-day needs.
Skills
Staff development
Client support
Team support
Team supervision
Issue resolution
Cash handling
Cash management
Responsible shift manager
Excellent customer service
Experience in leadership
Time management
Leadership
Computer skills
Conflict resolution
Experience
Shift Leader, 04/2018 to Current Advanced Lubrication Specialties – Bensalem, PA,
Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Assisted with performance reviews to identify areas of improvement.
Oversaw timely execution of promotions and marketing programs.
Organized daily workflow and scheduled staff vacations for adequate coverage.
Generated reports to assess performance and make adjustments.
Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Reviewed applications and resumes and recommended top candidates for interviews.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Managed schedules, accepted time off requests and found coverage for shifts.
Attractions Hostess, 01/2018 to 04/2018 E. & J. Gallo Winery – Oakland, CA,
Checked guest restraints thoroughly in accordance with park policy and to minimize accidents.
Processed admission payments and provided tickets.
Determined authenticity and applicability of presented tickets.
Declined to admit patrons without ticket or unable to conform to Sea Life policies.
Wine Sales Representative, 11/2017 to 01/2018 Total Wine & More – City, STATE,
Exemplary customer service and respect given to every guest.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Drove substantial sales within weekly revenue through suggestive selling and by promoting add-on purchases.
Mixed and matched paints according to customer specifications.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Drove sales of wine and spirits products by applying proactive nature, knowledge of customer preferences and active listening skills.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Drove sales of spirits, wine and mixers by applying proactive nature, knowledge of customer preferences and active listening skills.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Recommended merchandise to customers based on needs and preferences.
Private Home Caregiver, 06/2014 to 09/2017 The Cameron Group – City, STATE,
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Documented client progress in charts and logbooks.
Facilitated best care by developing strong and trusting rapport with patient.
Maintained clean and well-organized environment to promote client happiness and safety.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Administered necessary medications as directed by care plan.
Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
Assisted patients with such tasks as meal preparations, bathing and doctor appointments to alleviate burden on family members.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Planned optimal meals based on established nutritional plans.
Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Managed various daily job tasks, including patient transportation and appointment scheduling.
Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
Helped clients stay happy and healthy by providing mental and emotional support.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Tracked and reported clients' progress based on observations and conversations.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Delivered high level of assistance with cooking, meal preparation and shopping.
Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Monitored medications for patients with various conditions, including mild depression and pain and kept watchful eye for side effects.
Education and Training
: Theatre, Expected in East Carolina University - Greenville, NC GPA:
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