Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Always aiming to please and to giving the best foot forward in anything needing to be done. Keeping things professional to ensure maximum efficiency in the work place.

Skills
  • Accurate money handling
  • Always early to work
  • Product knowledge
  • Customer Relations
  • Store opening and closing
  • Payment processing
  • Excellent work ethic
  • Organization and Time management
  • Customer service
  • Interpersonal Communication
  • Delivery management
Work History
Shift Leader, 10/2017 - Current
Consolidated Container Company Llc Mcdonough, GA,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Went to bank for change orders for 500 dollars and more.
  • Sign for most incoming distributors deliveries.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Regulated pricing, inventory count and supply during shift hours.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Performed root cause analysis to determine quality issues and develop long-term solutions.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Determined operational weak points and implemented corrective actions to resolve concerns
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Trained new employees and delegated daily tasks and responsibilities
  • Regulated pricing, inventory count and supply during shift hours
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising
  • Assisted various departments with change by communicating new improvement plans and expectations
  • Tracked and analyzed reports to determine needed improvements
  • Coached staff on daily performance and conducted evaluations to constructively address concerns
  • Collected, arranged and input information into database system
  • Generated reports of findings to help management with making key decisions
Shampoo tech , 10/2009 - Current
Coborn's Mora, MN,
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Completed safety training and certifications.
  • Made bank deposits.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Consistently received positive performance reviews from guests.
  • Kept detailed records of customer information and services provided to increase return customers.
  • Educated customers on products, to ensure best services were given
  • Distributed business cards outside of salon to generate new business.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Performed in-home services for elderly clients unable to travel to salon.
  • Escorted guests to and from treatment rooms.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Processed payments by entering sales in register.
Shopper, 11/2020 - Current
Instacart City, STATE,
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reported all order discrepancies to team leader or other manager.
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Stored all perishable items in refrigerated area until customer's pickup.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Worked productively with customers to meet order requirements and service expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Tracked substitutions and informed customers of changes.
  • Kept vehicle clean and neat to offer professional impression to every customer.
  • Verified each item matched order sheet's description.
  • Totaled completed order, and provided required documentation for order payment.
  • Observed store's safety regulations while engaged in product fulfillment activities.
  • Demonstrated speed and accuracy in order item selection.
  • Confirmed all selected items were in excellent condition with intact packages.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Consistently met deadlines and quality goals for accuracy and timeliness
  • Kept vehicle clean and neat to offer professional impression to every customer
  • Reviews orders prior to pick up for accuracy and purchase-by dates
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers
  • Worked productively with customers to meet order requirements and service expectations
  • Totaled completed order, and provided required documentation for order payment
  • Verified each item matched order sheet's description
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
  • Demonstrated speed and accuracy in order item selection
  • Scanned each item's barcode before item’s removal from shelf
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes
  • Tracked substitutions and informed customers of changes
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability
  • Consulted with customers on food selections and custom order requests
  • Merchandised attractive shelf displays with current offerings to drive store
  • Sales
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
  • Reported all order discrepancies to team leader or other manager
  • Placed each selected item in appropriate bin prior to order completion
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
  • Stored all perishable items in refrigerated area until customer's pickup
  • Observed store's safety regulations while engaged in product fulfillment activities
  • Loaded and unloaded orders at customer's homes or locations
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
  • Retrieved customer's order after payment, and assisted with transport to vehicle
  • Maximized efficiency by scanning items quickly and completing as many as 60 items for orders per hour
Education
Associates : Massage Therapy, Expected in
-
College of Southern Maryland - La Plata, MD
GPA:

In progress and have completed 25 credits towards degree

Cosmetologist: Cosmetology, Expected in 06/2012
-
North Point High School - Waldorf, MD
GPA:
  • Received Cosmetology license out of high school.
High School Diploma: , Expected in 06/2012
-
North Point High School - Waldorf, MD
GPA:

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Resume Overview

School Attended

  • College of Southern Maryland
  • North Point High School
  • North Point High School

Job Titles Held:

  • Shift Leader
  • Shampoo tech
  • Shopper

Degrees

  • Associates
  • Cosmetologist
  • High School Diploma

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