Shift Leader Resume Example Company Name

Kasidy

Custer

Professional Summary

Always aiming to please and to giving the best foot forward in anything needing to be done. Keeping things professional to ensure maximum efficiency in the work place.

Skills

Accurate money handling
Always early to work
Product knowledge
Customer Relations
Store opening and closing
Payment processing

Excellent work ethic
Organization and Time management
Customer service
Interpersonal Communication
Delivery management

Education

College of Southern MarylandCity, StateAssociates :Massage Therapy

In progress and have completed 25 credits towards degree

North Point High SchoolCity, State06/2012Cosmetologist:Cosmetology

Received Cosmetology license out of high school.

North Point High SchoolCity, State06/2012High School Diploma

Work History

Company Name - Shift Leader
City, State10/2017 - Current

Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Went to bank for change orders for 500 dollars and more.
Sign for most incoming distributors deliveries.
Analyzed equipment breakdowns using various troubleshooting methods.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Regulated pricing, inventory count and supply during shift hours.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Maintained safe working environment by observing safety procedures, policies and regulations.
Performed root cause analysis to determine quality issues and develop long-term solutions.
Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Collaborated with internal teams to streamline operations across materials handling, production and shipping.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress
Determined operational weak points and implemented corrective actions to resolve concerns
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
Trained new employees and delegated daily tasks and responsibilities
Regulated pricing, inventory count and supply during shift hours
Collaborated with internal teams to streamline operations across materials handling, production and shipping
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Boosted customer experiences by delivering superior customer service, issue resolution and merchandising
Assisted various departments with change by communicating new improvement plans and expectations
Tracked and analyzed reports to determine needed improvements
Coached staff on daily performance and conducted evaluations to constructively address concerns
Collected, arranged and input information into database system
Generated reports of findings to help management with making key decisions

Company Name - Shampoo tech
City, State10/2009 - Current

Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Completed safety training and certifications.
Made bank deposits.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Consistently received positive performance reviews from guests.
Kept detailed records of customer information and services provided to increase return customers.
Educated customers on products, to ensure best services were given
Distributed business cards outside of salon to generate new business.
Resolved guest complaints about service or style.
Counted and documented opening and closing cash amounts daily.
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Performed in-home services for elderly clients unable to travel to salon.
Escorted guests to and from treatment rooms.
Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
Processed payments by entering sales in register.

Company Name - Shopper
City, State11/2020 - Current

Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Consistently met deadlines and quality goals for accuracy and timeliness.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Drove store revenue by offering customers accessories and related purchases to complete selections.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Reported all order discrepancies to team leader or other manager.
Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
Stored all perishable items in refrigerated area until customer's pickup.
Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
Worked productively with customers to meet order requirements and service expectations.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Tracked substitutions and informed customers of changes.
Kept vehicle clean and neat to offer professional impression to every customer.
Verified each item matched order sheet's description.
Totaled completed order, and provided required documentation for order payment.
Observed store's safety regulations while engaged in product fulfillment activities.
Demonstrated speed and accuracy in order item selection.
Confirmed all selected items were in excellent condition with intact packages.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Consistently met deadlines and quality goals for accuracy and timeliness
Kept vehicle clean and neat to offer professional impression to every customer
Reviews orders prior to pick up for accuracy and purchase-by dates
Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers
Worked productively with customers to meet order requirements and service expectations
Totaled completed order, and provided required documentation for order payment
Verified each item matched order sheet's description
Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty
Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
Demonstrated speed and accuracy in order item selection
Scanned each item's barcode before item's removal from shelf
Delivered items to customers on desired schedules by managing time efficiently and planning effective routes
Tracked substitutions and informed customers of changes
Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability
Consulted with customers on food selections and custom order requests
Merchandised attractive shelf displays with current offerings to drive store
Sales
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
Reported all order discrepancies to team leader or other manager
Placed each selected item in appropriate bin prior to order completion
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
Stored all perishable items in refrigerated area until customer's pickup
Observed store's safety regulations while engaged in product fulfillment activities
Loaded and unloaded orders at customer's homes or locations
Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
Retrieved customer's order after payment, and assisted with transport to vehicle
Maximized efficiency by scanning items quickly and completing as many as 60 items for orders per hour

Resume Overview

School Attended

College of Southern Maryland
North Point High School

Job Titles Held:

Shift Leader
Shampoo tech
Shopper

Degrees

Associates : Massage Therapy
Cosmetologist : Cosmetology
High School Diploma

Shift Leader Resume Example

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