shift leader resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Authorized to work in the US for any employer Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Skills
Shift Paperwork Completion
Security Procedures Adherence
Positive Attitude
Flexible Schedule
Customer Service Management
Problem-Solving
Professional Appearance
Large Bill Drops
POS System Operation
Friendly, Positive Attitude
Reliable & Trustworthy
Reliable & Trustworthy
Customer Transactions
Detail-Oriented
Cash Register Operations
Honest and Ethical
Product Scanning
Cleaning and Sanitizing
Payment Processing
Credits and Refunds
Cooperative Attitude
Cash Counting Machine Operations
Cash Management
Cash Drawer Balancing
ID Verification
Customer Assistance
Education and Training
Marchman Technical Education CenterNew Port Richey, FLExpected in 07/2015 ā āGED: - GPA:
Certifications
Food Handler Certification
Experience
Tokyo Joes - Shift Leader Aurora, CO, 04/2022 - 02/2023
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Resolved customer complaints and reported issues to senior management.
Directed employees through daily routines.
Assisted with performance reviews to identify areas of improvement.
Kept customer and food preparation areas clean and well-organized.
Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
Stored food properly to prevent spoilage, cross-contamination and illnesses.
Delivered superior customer service focused on quality and meeting customer needs.
Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
Verified orders and bagged items for easy transport.
Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Trained sandwich artists to apply attention to detail and commitment to quality.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Took orders, prepared foods and processed payments in full-service establishment.
Arby's, Llc - Crew Member Stoughton, WI, 12/2021 - 04/2022
Wiped down tables and equipment, swept and refilled stock.
Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Restocked supplies, removed trash and cleaned areas.
Answered customer questions and took orders.
Verified orders and bagged items for easy transport.
Totaled bills, accepted payments and returned change.
Carlotz - Assistant Manager San Antonio, TX, 05/2020 - 09/2021
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Identified and solved complex strategy problems to drive organizational goals.
Processed cash and credit payments for gasoline, food and other merchandise.
Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.
Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
Enforced store security procedures and prevented merchandise loss via keen attention to detail and video monitors.
Sold store items and vehicle services to customers.
Greeted customers promptly and responded to questions.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
Firehouse Subs - Team Member/Cashier Lubbock, TX, -
Processed cash and credit payments for gasoline, food and other merchandise.
Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.
Enforced store security procedures and prevented merchandise loss via keen attention to detail and video monitors.
Greeted customers promptly and responded to questions.
Counted and balanced cashier drawers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Placed merchandise in bags or boxes and gave packages to customers.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Scanned winning tickets to calculate payouts.
Collected money for games and provided customers with tokens, tickets and correct change.
Printed customer bills and processed payments using cash register.
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