Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Background in customer service for various fields including the food service and music industries, with the ability to work with all types of people. Pursuing a new role where hard work and dedication will be highly valued.
Skills
Daily Workflows
Conflict Resolution
Employee Training
Staff Management
Cleaning
Point of Sale Systems
Organizing stock
Customer satisfaction
Education
SUNY FredoniaFredonia, NY, Expected in 05/2018 – –Bachelor of Science:Sound Recording Technology - GPA:
Certifications
ServSafe
Work History
Core Mark - Shift Leader MN, State, 08/2018 - Current
Assigned daily employee tasks and monitored activity and completion.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Sanitized dining ware and kitchen equipment according to health code standards.
Cleaned and sanitized work areas throughout hours of operation and at close of business.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Maintained clean, sanitized and well-organized food preparation zones.
Draftkings - Audio Engineer New York, NY, 08/2018 - Current
Captured and recorded audio using standard field audio equipment.
Prepared for recording sessions by selecting and setting up microphones.
Provided audio mixing and recording expertise to field and studio-based productions.
Regulated volume level and sound quality during recording sessions.
Mixed and mastered vocal arrangements and music compositions, and optimized songs and albums using elements, including equalization, compression and stereo enhancement.
Used Logic pro X and Pro Tools to mix and edit tracks.
Worked with people of all backgrounds to understand their needs and wants and provide quality projects.
Determined voices, instruments, harmonic structures, rhythms, tempos and tone balances required to achieve effects desired in each musical composition.
Mixed and mastered vocal arrangements and music compositions, and optimized songs and albums using elements, including equalization, compression and stereo enhancement.
Captured and recorded audio using standard field audio equipment.
Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events.
Provided audio mixing and recording expertise to field and studio-based productions.
Recorded speech and music using recording equipment.
Executed field and studio audio at highest level of quality, meeting producer and client expectations
Regulated volume level and sound quality during recording sessions.
Set up, maintained, and operated audio recording equipment and performed troubleshooting and audio system breakdown for live events.
Set up and tested equipment before events, broadcasts, and recordings.
Prepared for recording sessions by selecting and setting up microphones.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Worked well in diverse team settings by partnering with others to complete tasks.
Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
Monitored dining room inventory and replenished as necessary.
Assisted wait staff with timely food delivery and guest requests.
Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
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