Versatile Shift Manager offering 25 years of resturant experience and demonstrated track record of leadership and operations success. Drives improvements in overall service levels, transactional efficiencies and cost management. Presents ideas, concepts, concerns and questions positively and professionally.
Skills
Staff development
Issue resolution
Team supervision
Client support
Improvement plan knowledge
People skills
Team building
Project planning
Coordination
Flexible
Multitasking
Microsoft Office
Experience
Shift Leader, 12/2019 to Current Giant Eagle, Inc. – Anderson, IN,
Generated reports to assess performance and make adjustments.
Increased customer base and market share by promoting product through diverse channels.
Organized daily workflow and scheduled staff vacations for adequate coverage.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Delegated tasks to employees and monitored activities and task completion.
Documented receipts, employee hours and inventory movements.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Assisted with performance reviews to identify areas of improvement.
Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Server/Bartender Supervisor, 01/2017 to 10/2020 Hinsdale Orthopedic Associates – New Lenox, IL,
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Medical Assistant, 05/2015 to 03/2017 Thomas And Hunter – City, STATE,
Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Printed and filed examination data records according to HIPAA patient standards.
Contacted pharmacies to submit and refill patients' prescriptions.
Kept facility stocked with necessary supplies, equipment and instruments.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Prepared prescription refill requests on behalf of physician to prevent lags.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Education and Training
Associate of Science: Medical Assisting, Expected in 05/2020 Cape Fear Community College - Wilmington, NC GPA:
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