LiveCareer-Resume

shift leader resume example with 7 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Talented Shift Leader with excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams. High-energy McDonald's employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets. Experienced production leader knowledgeable about McDonald's practices and regulatory requirements. Capable of directing and motivating employees to accomplish challenging performance and quality objectives. Successful at keeping costs under control and employee job satisfaction high while promoting safety and compliance. Handle team needs with forward-thinking strategies and strong focus on daily needs. Well-coordinated planner effective in coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable with ability to coach and train employees to maximize productivity. Experienced Shift Leader with over 4 years of experience in customer and food service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Detail-oriented shift leader offering 4 years of customer and food service experience. Recognized as neat and clean worker with energetic and upbeat nature. Prepared to bring knowledge and abilities to dynamic, growth-oriented position with McDonald's.

Skills
  • Daily workflows
  • Safety processes and procedures
  • Staff education and training
  • Sales expertise
  • Complaint resolution
  • Data Entry
  • Cash Handling
  • Team oversight
  • Leadership
  • Teamwork
  • Creative problem-solving
  • Conflict resolution
  • Quality control
  • Time management
  • Raw material management
  • Troubleshooting abilities
Work History
Shift Leader, 08/2018 - Current
Koch Industries, Inc. Sweetwater, TX,
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Executed lean manufacturing initiatives to support continuous improvement and facilitate on-time performance.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Assigned daily employee tasks and monitored activity and completion.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Alerted customers to upcoming sales events and promotions.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Coached team members in techniques necessary to complete job tasks.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
Daycare Worker, 10/2016 - 11/2017
Calavo Growers, Inc. Keaau, HI,
  • Created and implemented diverse educational strategies to boost development.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Met with parents about daily activities, positive developments and issues.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Consulted with families to discuss activities and behaviors of each child.
  • Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Managed safety and security of all children under care.
Janitorial Worker, 06/2015 - 03/2017
Koch Industries, Inc. Washington, DC,
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Shift Leader, 08/2013 - 08/2015
McDonald's City, STATE,
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Executed lean manufacturing initiatives to support continuous improvement and facilitate on-time performance.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Assigned daily employee tasks and monitored activity and completion.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Performed root cause analysis to determine quality issues and develop long-term solutions.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Alerted customers to upcoming sales events and promotions.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Created incentive programs and contests to support and award top performers.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Coached team members in techniques necessary to complete job tasks.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
Education
GED: , Expected in 02/2017
-
Vermont Adult Learning - St. Albans,
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Vermont Adult Learning

Job Titles Held:

  • Shift Leader
  • Daycare Worker
  • Janitorial Worker
  • Shift Leader

Degrees

  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: