, San Francisco, CA Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Customer service professional skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
Skills
Daily workflows
Teamwork
Safety processes and procedures
Strong verbal and written communication
Creative problem-solving
Data entry
Conflict resolution
Client service
Cash handling
Recordkeeping expertise
Time management
Quality control
Work History
11/2018 to 12/2019
Shift LeaderLuk Inc – Joplin, MO,
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
Assigned daily employee tasks and monitored activity and completion
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions
01/2018 to 11/2019
Lead TeacherKindercare – Tampa, FL,
Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities
Maintained patience and level-headedness in diverse situations to continuously support student development and personal growth
Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments
Conferred with parents about student progress to boost family involvement and enhance student support
Planned and implemented different daily activities to enhance overall development and growth of every student
Established and enforced rules related to respect and personal responsibility in classroom
Completed documentation on individual children and teachers for recordkeeping
02/2019 to 10/2019
Delivery DriverFirstmile – Santa Fe Springs, CA,
Contacted customers prior to delivery to confirm and coordinate delivery times
Kept detailed records of sales, payments and completed or in-progress deliveries
Fostered positive working relationships with customers by responding to questions and concerns
Completed on-time deliveries by choosing best and most efficient routes
Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
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