, San Francisco, CA
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Customer service professional skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
- Daily workflows
- Teamwork
- Safety processes and procedures
- Strong verbal and written communication
- Creative problem-solving
- Data entry
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- Conflict resolution
- Client service
- Cash handling
- Recordkeeping expertise
- Time management
- Quality control
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11/2018 to 12/2019 Shift Leader Luk Inc – Joplin, MO,
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Assigned daily employee tasks and monitored activity and completion
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions
01/2018 to 11/2019 Lead Teacher Kindercare – Tampa, FL,
- Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities
- Maintained patience and level-headedness in diverse situations to continuously support student development and personal growth
- Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments
- Conferred with parents about student progress to boost family involvement and enhance student support
- Planned and implemented different daily activities to enhance overall development and growth of every student
- Established and enforced rules related to respect and personal responsibility in classroom
- Completed documentation on individual children and teachers for recordkeeping
02/2019 to 10/2019 Delivery Driver Firstmile – Santa Fe Springs, CA,
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Kept detailed records of sales, payments and completed or in-progress deliveries
- Fostered positive working relationships with customers by responding to questions and concerns
- Completed on-time deliveries by choosing best and most efficient routes
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
02/2010 to 11/2017 Receptionist/Customer Service Eurofins Scient. – Centennial, CO,
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
- Sorted, received and distributed mail correspondence between departments and personnel
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Collected [Product or Service] payments from clients and updated account balances
- Kept reception area clean and neat to give visitors positive first impression
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Received and routed business correspondence to correct departments and staff members
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Acted as first point of contact and set appointments for prospective clients
- Greeted arriving members professionally by first name
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
- Handled complaints and questions, and re-directed calls to other team members as appropriate
- Corresponded with clients through email, telephone or postal mail
Expected in 2016 Associate of General Studies:
College of Lake County - Grayslake, IL
GPA:
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