Jessica Claire
, San Francisco, CA
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Customer service professional skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.

  • Daily workflows
  • Teamwork
  • Safety processes and procedures
  • Strong verbal and written communication
  • Creative problem-solving
  • Data entry
  • Conflict resolution
  • Client service
  • Cash handling
  • Recordkeeping expertise
  • Time management
  • Quality control
Work History
11/2018 to 12/2019
Shift Leader Luk Inc Joplin, MO,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Assigned daily employee tasks and monitored activity and completion
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions
01/2018 to 11/2019
Lead Teacher Kindercare Tampa, FL,
  • Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities
  • Maintained patience and level-headedness in diverse situations to continuously support student development and personal growth
  • Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments
  • Conferred with parents about student progress to boost family involvement and enhance student support
  • Planned and implemented different daily activities to enhance overall development and growth of every student
  • Established and enforced rules related to respect and personal responsibility in classroom
  • Completed documentation on individual children and teachers for recordkeeping
02/2019 to 10/2019
Delivery Driver Firstmile Santa Fe Springs, CA,
  • Contacted customers prior to delivery to confirm and coordinate delivery times
  • Kept detailed records of sales, payments and completed or in-progress deliveries
  • Fostered positive working relationships with customers by responding to questions and concerns
  • Completed on-time deliveries by choosing best and most efficient routes
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
02/2010 to 11/2017
Receptionist/Customer Service Eurofins Scient. Centennial, CO,
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Collected [Product or Service] payments from clients and updated account balances
  • Kept reception area clean and neat to give visitors positive first impression
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Received and routed business correspondence to correct departments and staff members
  • Monitored and screened visitors to verify accessibility to inter-office personnel
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
  • Acted as first point of contact and set appointments for prospective clients
  • Greeted arriving members professionally by first name
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules
  • Handled complaints and questions, and re-directed calls to other team members as appropriate
  • Corresponded with clients through email, telephone or postal mail
Expected in 2016
Associate of General Studies:
College of Lake County - Grayslake, IL

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School Attended

  • College of Lake County

Job Titles Held:

  • Shift Leader
  • Lead Teacher
  • Delivery Driver
  • Receptionist/Customer Service


  • Associate of General Studies

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