Focused Shift Leader proudly offers background in evaluating tasks to promote continuous improvement. Courteous and cordial with strong desire to coach and train employees to reach maximum potential. Offers team holistic view of workplace and helps negotiate conflicting priorities within and between teams.
Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Skills
Staff development
Team Supervision
Issue resolution
Client support
Quality assurance standards
Microsoft Office
Time management
Collaboration
Problem resolution
Conflict resolution
Multitasking
Experience
07/2021 to Current
Shift LeaderMajor Food Group – Miami Beach, FL,
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations and cleanliness.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Coordinated shift-based inventory receiving, auditing and restocking.
Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
Created and improved daily operational plans, including production schedules and optimizing task flows.
Assisted with performance reviews to identify areas of improvement.
09/2020 to Current
Guest SpecialistPetco – Topsham, ME,
Greeted customers and always provided knowledgeable assistance.
Kept all surfaces clean and well-presented to customers.
Pursued opportunities to wow guests with above-and-beyond service.
Answered questions about [Type] services with professional responses that met or exceeded company requirements.
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Managed customer complaints and rectified issues to complete satisfaction.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Arranged special accommodations for guests to maintain optimal satisfaction.
03/2019 to 07/2020
Sever, Hostess, PrepcookCulvers Restaurant – Homewood, IL,
Greeted guests and gathered information to seat groups or place on waitlist.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Accommodated guests with children and special needs to promote comfortable dining experience.
Operated POS terminals to input orders, split bills and calculate totals.
Developed long-term relationships with customers to increase opportunities for repeat business.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Assisted kitchen staff with food counts by determining number of items required for complete service.
02/2018 to 01/2019
Team MemberDairy Queen Grill & Chill – City, STATE,
Worked hard to learn all required tasks quickly and maximize performance.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Built and maintained working relationships with peers and upper management.
Looked for ways to go above and beyond job requirements.
Assisted newly hired team members by explaining company procedures and safety requirements.
Rotated through series of different stations based on team needs.
Education and Training
Expected in 05/2021
High School Diploma: Apollo High School - Owensboro, KY GPA:
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