Shift Leader resume example with 6+ years of experience
Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Ambitious mom looking for a place to put all my skills to good use. With 10 years in customer service I believe I would be a great addition to your team. From management expertise to general customer service, I am eager to provide my best work with your company.
Skills
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Experience
Shift Leader, 09/2018 - 01/2020
Mccoy's Building Supply – Odessa, TX,
Mccoy's Building Supply – Odessa, TX,
- Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Verified employee compliance with safety and sanitary requirements to protect team members and customers.
- Trained and supervised team member to maximize performance and meet daily objectives.
- Complied with all company safety procedures, policies and regulations to promote safe working environment.
- Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
- Reviewed applicant resumes and recommended top candidates for hiring.
- Kept areas clean, neat and inspection-ready at all times
- Allocated tasks to employees daily and monitored activity and task completion.
- Maintained visually appealing and effective displays for entire store through use of lighting and signage.
- Determined efficient work schedules for team on a weekly basis to keep project moving and each shift properly staffed.
- Mentored team members on techniques necessary to complete job tasks.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Participated in daily shift exchanges to coordinate tasks and handle special needs.
- Performed register transactions
Hostess/Waitress, 05/2018 - 09/2019
Pyramid Hotel Group – Woburn, MA,
Pyramid Hotel Group – Woburn, MA,
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Calculated charges, issued table checks and collected payments from customers.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Completed opening and closing checklists
- Assisted servers by taking guests drink or entree orders.
- Cleaned and restocked front counter areas, got change for register and checked server supplies.
- Answered customers' questions about hours, seating, current wait time and other information.
- Answered questions about food and order statuses for waiting customers.
- Enhanced guests' experiences by fulfilling special requests during visits.
Front Desk Manager, 06/2010 - 05/2015
Cora Bella's Salon & Spa – City, STATE,
Cora Bella's Salon & Spa – City, STATE,
- Provided concierge services for guests as needed.
- Developed lasting relationships with guests that built loyalty.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Supervised front desk operations to ensure that all guests received superior customer service from salon staff.
- Set and optimized employee schedules to secure proper coverage for all shifts.
- Managed customer complaints and rectified issues to complete satisfaction.
- Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Created repeat business by developing long-term relationships with regular customers to increase client base.
- Scheduled employees and made sure all shifts had adequate coverage.
- Resolved guest complaints.
- Consistently recognized by management for providing superior customer service.
- Managed all areas of salon operations, including appearance, performance and sales of products.
- Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
- Addressed customer problems quickly and according to service standards.
- Managed all register transactions
- Front of house retail sales
- Responsible for multi line phone calls
- Opening/Closing and cleaning responsiblities
Education and Training
GED: , Expected in 06/2010
Stanly Community College - Locust, NC,
Stanly Community College - Locust, NC,
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Resume Overview
School Attended
- Stanly Community College
Job Titles Held:
- Shift Leader
- Hostess/Waitress
- Front Desk Manager
Degrees
- GED
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