Shift Leader resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Ambitious mom looking for a place to put all my skills to good use. With 10 years in customer service I believe I would be a great addition to your team. From management expertise to general customer service, I am eager to provide my best work with your company.

  • Quality assurance
  • Conflict resolution
  • Project management
  • Inventory management
  • Time management
  • Strategic planning
  • Training
  • Cash management
  • Team building
  • Scheduling
  • Excellent customer service
  • Staff supervision
  • Positivity in work environment
Shift Leader, 09/2018 - 01/2020
Mccoy's Building Supply Odessa, TX,
  • Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Verified employee compliance with safety and sanitary requirements to protect team members and customers.
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Reviewed applicant resumes and recommended top candidates for hiring.
  • Kept areas clean, neat and inspection-ready at all times
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Maintained visually appealing and effective displays for entire store through use of lighting and signage.
  • Determined efficient work schedules for team on a weekly basis to keep project moving and each shift properly staffed.
  • Mentored team members on techniques necessary to complete job tasks.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Participated in daily shift exchanges to coordinate tasks and handle special needs.
  • Performed register transactions
Hostess/Waitress, 05/2018 - 09/2019
Pyramid Hotel Group Woburn, MA,
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Calculated charges, issued table checks and collected payments from customers.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Completed opening and closing checklists
  • Assisted servers by taking guests drink or entree orders.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Answered questions about food and order statuses for waiting customers.
  • Enhanced guests' experiences by fulfilling special requests during visits.
Front Desk Manager, 06/2010 - 05/2015
Cora Bella's Salon & Spa City, STATE,
  • Provided concierge services for guests as needed.
  • Developed lasting relationships with guests that built loyalty.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Supervised front desk operations to ensure that all guests received superior customer service from salon staff.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Created repeat business by developing long-term relationships with regular customers to increase client base.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Resolved guest complaints.
  • Consistently recognized by management for providing superior customer service.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
  • Addressed customer problems quickly and according to service standards.
  • Managed all register transactions
  • Front of house retail sales
  • Responsible for multi line phone calls
  • Opening/Closing and cleaning responsiblities
Education and Training
GED: , Expected in 06/2010
Stanly Community College - Locust, NC,

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Resume Overview

School Attended

  • Stanly Community College

Job Titles Held:

  • Shift Leader
  • Hostess/Waitress
  • Front Desk Manager


  • GED

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