Shift Leader Resume Example KFC - Anderson, South Carolina

SHIFT LEADER

Summary

Skills

Experience

06/2020 to Current

Shift Leader KFC － Anderson, SC

Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
Supervised team of 6-9 employees,maintaining positive and productive atmosphere to enhance employee experience.
Supervised team of 6-9 employees, maintaining positive and productive atmosphere to enhance employee experience.
Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
Developed and standardized new recipes to diversify kitchen offerings.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Oversaw food preparation, production and presentation according to quality standards.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Planned and managed menus for weekly offerings and special events.
Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.

06/2019 to 06/2020

Authorization SpecialistCinch Home Services － Anderson, SC

Took calls from Technicians that we have sent to policy holder's home and took fully detailed reports of items failure's and what caused the failure's.
Analyzed information from report's and refereed to the policy holder's home warranty to determine if the failure's would be addressed per the warranty.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Took full pricing from tech's on what it would cost to complete the repairs or replacements, then if determined that it is approved give them full detail's on what is approved etc.
Contact homeowner's when a claim they have in is not approved and further explain as to why it was not approved and what they would have to pay out of pocket for, etc.
Assist with costumer service calls when costumer service department calls was higher than normal causing a long wait time for homeowner's.
Give homeowner's as much information as needed to better understand the process of putting in a claim.
Set-up time's and days when a tech can come to the home to take a look at what issues are going on in the home or/and outside the home.

01/2017 to 08/2018

On-Site Staffing Coordinator American Services Inc. － Anderson, SC

Worked with HR management to devise and update policies based on changing industry and social trends.
Created and modified job descriptions within all departments.
Administered applicant tracking system (ATS) database to input, update and maintain candidate details.
Conducted extensive urinalysis testing to prevent illegal drugs use in all departments when any accidents happened on the job.
Greeted all new hires and took them to there job also provided them with all ppe needed for the job.
Explained the rules to all new hires.
Logged all temp employees tardies, absents, no call's no show's into a roster on several different word format's and sent the final percentages in email's to owner of company, etc.
Reach out to all temp employees if they did not show up to work and make them aware of where they stood with their attendance points.
Issue attendance as well as displin write ups, do terminations.
Put all new hires in the system as well as take all terminated employees out of the system.
Check on all new hires on their first three days of becoming a new temp employee, and log their responses to the job what they like and dislike about their job.

02/2015 to 11/2017

Staffing CoordinatorCorporate Staffing Services － Anderson, SC

Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase.
Worked with HR management to devise and update policies based on changing industry and social trends.
Created and modified job descriptions within all departments.
Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
Administered applicant tracking system (ATS) database to input, update and maintain candidate details.
Developed precise guidelines for position qualification requirements and rating system to measure and identify best-fit candidates.
Conducted background checks and verify references.
Saved money by recruiting high-profile account providers and negotiating cost-saving contracts.
Accomplished multiple duties, including strategic workforce planning, new employee onboarding, labor relations and health benefits administration.
Expanded regional provider network and met adequacy goals by determining network capacity and recruiting new practitioners.
Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
Addressed employee harassment allegations, work complaints and other concerns diligently.
Supported human resources, controlling resume flow within applicant tracking system.
Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.

Education and Training

05/2015

High School DiplomaK-12 － Online

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