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Shift Leader Resume Example

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SHIFT LEADER
Professional Summary

High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets. Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and trainer of employees to maximize productivity. Consistently recognized for hard work, attention to detail and achievement of goals.

Work History
Robeks Franchise Corporation- Shift Leader
Prescott Valley, AZ03/2020 - 08/2020
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Performed root cause analysis to determine quality issues and develop long-term solutions.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections of incoming materials to check quality and compliancewith established product specifications.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Coached team members in techniques necessary to complete job tasks.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Tracked daily production, inventory usage and any notable incidents on behalf of [Job title]s to support operational planning and strategic decision making.
  • Enforced company policies and regulations with employees.
  • Performed closing duties and closed store.
  • Attended to cashier duties with counting money
Panera Bread- Crew Member
Prescott Valley, AZ01/2018 - 06/2020
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
John Powers- Family Nanny
Alexandria, VA07/2018 - 02/2020
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Offered positive and nurturing environments to support child social and emotional growth.
  • Coordinated different types of activities to enhance physical and intellectual development.
  • Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
  • Involved children in caring for household pets and chores.
  • Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
  • Prepared tasty, healthy meals for family of 4 each to encourage good eating habits.
  • Played games and read books to young children, limiting TV and mobile device time.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Performed light housekeeping duties, such as dusting, mopping and organizing to keep household efficient and neat.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Robeks Franchise Corporation- Crew Member
Prescott Valley, AZ10/2017 - 07/2018
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Skills
  • Food Preparation
  • Conflict Resolution
  • Guest Services
  • Employee Training
  • Food Safety
  • Daily Workflows
  • Sales
  • Cash Handling
  • Cleaning
  • Cash Register Operation
Education
Primavera Online School Chandler, AZ
Nothern Virginia Community College Alexandria, VAExpected in 05/2023Associate of Science: Psychology
  • Dean's List fall semester of 2019
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Resume Overview

Companies Worked For:

  • Robeks Franchise Corporation
  • Panera Bread
  • John Powers

School Attended

  • Primavera Online School
  • Nothern Virginia Community College

Job Titles Held:

  • Shift Leader
  • Crew Member
  • Family Nanny

Degrees

  • Associate of Science : Psychology

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