Shift Leader resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Authorized to work in the US for any employer

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Attentive Shift Leader with 10 years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Time management
  • Leadership
  • Organizational skills
  • Culinary experience
  • Restaurant experience
  • Food safety
  • Food preparation
  • Upselling
  • Cashiering
  • Customer service
  • Serving
  • Cash handling
  • Food industry
  • POS
  • Basic maths
  • Sanitation
  • Kitchen experience
  • Maths
  • Bussing
  • Retail maths
  • Food service
  • Food handling
  • Sales
  • Issue resolution
  • Team Supervision
  • Client support
  • Program evaluation
  • Content management expertise
  • Experience in leadership
  • Reliable & trustworthy
  • Flexible schedule
  • Conflict resolution
  • First Aid/CPR
  • Planning & organizing
  • Critical thinking
  • Communication
  • Organization
Shift Leader, 03/2019 - 10/2019
Carino's Italian Restaurant Lakewood, CO,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Maintained positive working relationship with fellow staff and management.
  • Worked closely with human resources to support employee management and organizational planning.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Analyzed key performance indicators to identify effective strategies.
  • Implemented strategies to take advantage of new opportunities.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
Team Member, 03/2017 - 02/2018
Chipotle Effingham, IL,
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Looked for ways to go above and beyond job requirements.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.
  • Followed production orders and company standards to exceed quality scores on consistent basis.
  • Stayed informed of company and store updates from leadership.
Kitchen Expeditor, Food Runner , 06/2016 - 02/2017
Bayou On The Beach Cafe & Oyster Bar City, STATE,
  • Double-checked meals placed in window against customer tickets for accuracy.
  • Assisted servers to optimize guest dining experience.
  • Memorized dining room floor plans and understood seat number system.
  • Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
  • Stocked service supply areas with tableware, garnishes and prepared food.
  • Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
  • Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
  • Provided mentorship and guidance to new kitchen team members.
  • Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
Server, Grill Operator , 01/2009 - 03/2015
Waffle House City, STATE,
  • Developed key customer relationships to increase sales.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Maintained cleanliness and organization of line workstations.
  • Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
  • Distributed prepared food to servers.
  • Reviewed quality standards and verified continuous application throughout kitchen environment.
  • Monitored kitchen productivity and assessed overall productivity and workflow.
  • Prepared over 30 menu items during each shift.
  • Cooked food to order adhering to company quality standards.
  • Supported other kitchen team members when needed.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Prepared over 50 menu items during each shift.
Education and Training
GED: , Expected in 11/2009
Savannah Technical College - Savannah, GA

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Resume Overview

School Attended

  • Savannah Technical College

Job Titles Held:

  • Shift Leader
  • Team Member
  • Kitchen Expeditor, Food Runner
  • Server, Grill Operator


  • GED

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