Shift Leader resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
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Professional Summary
Talented shift lead with excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and working with talented teams. Seeking a position as front desk staff at Gold's Gym in Monterey, CA.
Skills
Client service
Safety processes and procedures
Knowledgeable in technology
Team oversight
Customer-oriented
Valid California driver’s license
Self-motivated
Highly competitive
Accurate money handling
Accustomed to shift work
Organized multi-tasker
Friendly and helpful
Late-night shift availability
Quick learner
Dedicated team player
Skilled upseller
Fluent in Mandarin
Interpersonal skills
Credit card transactions
Work History
Shift Leader, 06/2017 to Current Tacocabana – Spring, TX,
Assigned daily tasks to employees and monitored activity and task completion.
Provided instructors with technical and emotional support.
Established open and professional relationships with team members which helped resolve issues quickly.
Ensured a safe working environment by following all safety procedures, policies and regulations.
Implemented new working processes that delivered continued improvements.
Coached team members in techniques necessary to complete job tasks.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Greeted customers and provided excellent customer service.
Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation.
Handled currency and credit transactions quickly and accurately.
Strictly followed all cash, security, inventory and labor policies and procedures.
Maintained clean and safe environment, including in the theater, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Performed all position responsibilities accurately and in a timely manner.
Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Prepped items for later use to save staff time during busy hours.
Office Assistant, 01/2016 to Current 9Round Fitness – Appleton, WI,
Managed office supplies, vendors, organization and upkeep.
Opened and properly distributed incoming mail.
Maintained a clean reception area, including lounge and associated areas.
Completed data entry, tracked resumes and maintained the applicant tracking system.
Assisted senior recruiting staff with career fairs and recruiting events.
Compiled company information and related material and distributed it to candidates.
Studio Assistant, 01/2017 to 07/2017 Uline, Inc. – Charlotte, NC,
Kept studio equipment cleaned, organized and maintained in working order.
Maintained all areas in neat and clean fashion.
Provided in-studio child care.
Reported to each shift on time and ready to work.
Consistently provided friendly guest service and heartfelt hospitality.
Built loyal clientele through friendly interactions and consistent appreciation.
Food Service Worker, 11/2016 to 03/2017 River Edge – Macon, GA,
Took food orders from patients and families, and explained offerings.
Cooked batches of food according to standard recipes.
Cleaned and sanitized work areas, utensils and pans.
Maintained food safety standards at all times.
Pleasantly and courteously interacted with customers.
Assembled food orders while maintaining appropriate portion control.
Verified that prepared food met all standards for quality and quantity.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Handled currency and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and health and sanitation regulations.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Performed all position responsibilities accurately and in a timely manner.
Diligently restocked work stations and display cases.
Prepped items for later use to save staff time during busy hours.
Education
High School Diploma: , Expected in 2017 Carmel High School - Carmel-by-the-Sea, CA GPA:
Associate of Arts: Psychology, Expected in 2019 Monterey Peninsula College - Monterey, CA GPA:
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