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Shift Leader resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
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Professional Summary

Talented shift lead with excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and working with talented teams. Seeking a position as front desk staff at Gold's Gym in Monterey, CA.

Skills
  • Client service
  • Safety processes and procedures
  • Knowledgeable in technology
  • Team oversight
  • Customer-oriented
  • Valid California driver’s license
  • Self-motivated
  • Highly competitive
  • Accurate money handling
  • Accustomed to shift work
  • Organized multi-tasker
  • Friendly and helpful
  • Late-night shift availability
  • Quick learner
  • Dedicated team player
  • Skilled upseller
  • Fluent in Mandarin
  • Interpersonal skills
  • Credit card transactions
Work History
Shift Leader, 06/2017 to Current
TacocabanaSpring, TX,


  • Assigned daily tasks to employees and monitored activity and task completion.
  • Provided instructors with technical and emotional support.
  • Established open and professional relationships with team members which helped resolve issues quickly.
  • Ensured a safe working environment by following all safety procedures, policies and regulations.
  • Implemented new working processes that delivered continued improvements.
  • Coached team members in techniques necessary to complete job tasks.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Greeted customers and provided excellent customer service.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Handled currency and credit transactions quickly and accurately.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Maintained clean and safe environment, including in the theater, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Performed all position responsibilities accurately and in a timely manner.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
  • Prepped items for later use to save staff time during busy hours.
Office Assistant, 01/2016 to Current
9Round FitnessAppleton, WI,
  • Managed office supplies, vendors, organization and upkeep.
  • Opened and properly distributed incoming mail.
  • Maintained a clean reception area, including lounge and associated areas.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Assisted senior recruiting staff with career fairs and recruiting events.
  • Compiled company information and related material and distributed it to candidates.
Studio Assistant, 01/2017 to 07/2017
Uline, Inc.Charlotte, NC,
  • Kept studio equipment cleaned, organized and maintained in working order.
  • Maintained all areas in neat and clean fashion.
  • Provided in-studio child care.
  • Reported to each shift on time and ready to work.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Built loyal clientele through friendly interactions and consistent appreciation.
Food Service Worker, 11/2016 to 03/2017
River EdgeMacon, GA,
  • Took food orders from patients and families, and explained offerings.
  • Cooked batches of food according to standard recipes.
  • Cleaned and sanitized work areas, utensils and pans.
  • Maintained food safety standards at all times.
  • Pleasantly and courteously interacted with customers.
  • Assembled food orders while maintaining appropriate portion control.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Handled currency and credit transactions quickly and accurately.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Performed all position responsibilities accurately and in a timely manner.
  • Diligently restocked work stations and display cases.
  • Prepped items for later use to save staff time during busy hours.
Education
High School Diploma: , Expected in 2017
Carmel High School - Carmel-by-the-Sea, CA
GPA:
Associate of Arts: Psychology, Expected in 2019
Monterey Peninsula College - Monterey, CA
GPA:

Currently enrolled.

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Resume Overview

School Attended

  • Carmel High School
  • Monterey Peninsula College

Job Titles Held:

  • Shift Leader
  • Office Assistant
  • Studio Assistant
  • Food Service Worker

Degrees

  • High School Diploma
  • Associate of Arts

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