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Shift Leader Resume Example

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SHIFT LEADER
Summary

Attentive individual offering over 4 years working as Shift Leader for a few organizations. Focused and skilled in employee oversight, mentoring and making process improvements. Manage team needs with proactive approach and conscientious attention on day-to-day needs. Well-organized in planning schedules and workflows to accomplish objectives. Hardworking, encouraging and reliable.

Focused Shift Leader proudly offering a background in reviewing team tasks to assure quality. Courteous and cordial with strong desire to coach and train employees to reach maximum potential.

Is proficient at flexing and bending with change. Practiced in resolving customer concerns in a professional and calm manner.

Customer service and sales expert able to identify customer need and deliver solutions to problems.

Retail Sales Associate versed in merchandising, display design and customer relations.

Reliable and friendly young lady adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences.

Customer Service Associate knowledgeable of the latest trends in the market. Successful at converting calls into new sales.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Process improvement
  • Staff development
  • Issue resolution
  • Client support
  • Team supervision
  • Safety procedures
  • Documentation abilities
  • Staff training and development
  • Ingredient measurement
  • Inventory control procedures
  • Organized
  • Effective team player
  • Adaptive team player
  • Personnel training and development
  • Cash handling accuracy
  • Employee scheduling
  • Flexible scheduling
  • Resolution-oriented
  • Banking and financial services background
  • Superior organization skills
  • Courteous demeanor
  • Promotional support
  • Detail-oriented
  • Time management
  • Cheerful and energetic
  • Excellent multi-tasker
  • Strong communication skills
  • Superior communication skills
  • Superb sales professional
  • Dependable and reliable
  • High-energy attitude
  • Savvy negotiator
  • Advanced mathematical aptitude
Experience
Einstein Noah Restaurant Group Inc. | Boulder, COShift Leader02/2019 - 01/2020
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Documented daily production levels, materials use and special incidents to keep management informed of all activities.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Participated in daily shift exchanges to coordinate tasks and handle special needs.
  • Conducted one-on-one coaching sessions with team members.
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Trained newly hired employees.
  • Maintained visually appealing and effective displays for entire store through use of lighting and signage.
  • Mentored team members on techniques necessary to complete job tasks.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with workplace guidelines to keep products within tight tolerances.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Woodman's Market | Buffalo Grove, ILCashier Team Lead01/2018 - 01/2019
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Processed customer payments quickly and returned exact change and receipts.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Counted product stock to maintain inventory records.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Stayed up to date on current item discounts to support promotions.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Real Urban Barbecue | Highland Park, ILAssistant Manager01/2016 - 05/2018
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for every member of the team.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Trained team of 20+ to deliver outstanding customer service, boosting customer satisfaction ratings.
  • Delegated daily tasks to team members to optimize team productivity.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Evaluated employee performance and developed improvement plans.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Education and Training
University of Oregon | Eugene, ORSome College (No Degree) in Psychology
University of Colorado At Boulder | Boulder, COSome College (No Degree) in Psychology
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Resume Overview

Companies Worked For:

  • Einstein Noah Restaurant Group Inc.
  • Woodman's Market
  • Real Urban Barbecue

School Attended

  • University of Oregon
  • University of Colorado At Boulder

Job Titles Held:

  • Shift Leader
  • Cashier Team Lead
  • Assistant Manager

Degrees

  • Some College (No Degree) in Psychology
    Some College (No Degree) in Psychology

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