shift leader resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Reliable and punctual Sales Associate who possesses an excellent work ethic and more than four years in retail. Areas of expertise include inventory, cash management and exceptional customer service. Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.
Highlights
Employee scheduling
Cash handling accuracy
Detail-oriented
Time management
Excellent multi-tasker
Inventory control procedures
Strong communication skills
Flexible schedule
Proficient in MS Office
Superb sales professional
Personnel training and development
Accomplishments
Recognized by Barkley Elementary School, Fort Campbell, KY, by volunteering for school events and PTO activities recording over 82 hours of volunteer service time. Received two Certificates of Appreciation for dedicated service to the students and teachers of Barkley Elementary School.
Experience
Shift Leader, 2015 to 04/2015 Planet Fitness – West Valley City, UT,
Processed an average of 300 transactions each day in a timely manner.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Kept the store clean and maintained neat, orderly product displays.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Offered direction and gave constructive feedback to motivate team members.
Built and maintained effective relationships with peers and upper management.
Processed shipments and maintained organized stock shelves weekly.
Processed all sales transactions accurately and in a timely fashion.
Store Manager, 05/2013 to 02/2014 Batteries Plus, Llc – Schererville, IN,
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
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