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Shift Leader Resume Example

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SHIFT LEADER
Summary

Reliable and punctual Sales Associate who possesses an excellent work ethic and more than four years in retail. Areas of expertise include inventory, cash management and exceptional customer service. Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.

Highlights
  • Employee scheduling
  • Cash handling accuracy
  • Detail-oriented
  • Time management
  • Excellent multi-tasker
  • Inventory control procedures

  • Strong communication skills
  • Flexible schedule
  • Proficient in MS Office
  • Superb sales professional
  • Personnel training and development
Accomplishments

Recognized by Barkley Elementary School, Fort Campbell, KY, by volunteering for school events and PTO activities recording over 82 hours of volunteer service time. Received two Certificates of Appreciation for dedicated service to the students and teachers of Barkley Elementary School.

Experience
Shift Leader
January 2015 to May 2015Smoothie King － Fort Campbell, KY
  • Processed an average of 300 transactions each day in a timely manner.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Kept the store clean and maintained neat, orderly product displays.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Offered direction and gave constructive feedback to motivate team members.
  • Built and maintained effective relationships with peers and upper management.
  • Processed shipments and maintained organized stock shelves weekly.
  • Processed all sales transactions accurately and in a timely fashion.
Store Manager
June 2013 to March 2014Smoothie King － Fort Campbell, KY
  • Addressed customer inquiries and resolved complaints.
  • Stocked and restocked inventory when shipments were received.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Completed weekly schedules according to payroll policies.
  • Maintained daily record of all transactions.
  • Wrote order supply requests to replenish merchandise.
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Organized and implemented marketing events.
Optometric Assistant
July 2012 to October 2012Dr. Davis & Associates － Killeen, TX
  • Organized doctors appointments and ensured patient appointments were not double booked.
  • Created and maintained patient records.
  • Instructed patients on the proper care of eyeglasses and contact lenses.
  • Maintained organized records of customer prescriptions, work orders and payments.
  • Operated Digital Retinal Camera.
  • Assisted doctor during patient dilations.
  • Performed as a scribe/writer for doctor during patient exams.
Military Family Childcare Provider
March 2011 to May 2012Family Child Care FCC － Fort Wainwright, Alaska
  • Organized activities that developed children's physical, emotional and social growth.
  • Made nutritious snacks and meals for six children.
  • Established and maintained a safe play environment for the children.
  • Monitored children's play activities to verify safety and wellness.
  • Taught children personal care behaviors, including toilet training and feeding.
  • Stayed current on all toy and child-related recalls and safety warnings.
  • Monitored educational progress by keeping detailed individual charts and files.
  • Openly exchanged ideas and materials with other FCC providers.
  • Trained in Epi-Pen and allergic reaction emergency procedures.
  • Conducted interviews with parents.
  • Clearly communicated to children in developmentally appropriate way.
  • Created daily lesson plans for activities.
  • Used clear communication and professionalism to develop constructive relationships with families.
  • Monitored supply and material inventory.
  • Supported children's emotional and social development with one-on-one attention.
  • Reported health concerns and posted health warnings in case of illness.
  • Certified in adult, child and infant CPR.
  • Ensured home was in strict compliance with FCC policies and procedures during monthly health care, fire and safety inspections.
Cashier/Customer Service Representative
September 2009 to September 2010Fred Meyer － Fort Wainwright, AK
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Created new processes and systems for increasing customer service satisfaction.
  • Excelled in exceeding daily rewards card application goals.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Processed and issued money orders for customers.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Organized the store by returning all merchandise to its proper place.
  • Processed merchandise returns and exchanges.
Education
High School Diploma : 2002Killeen High School － Killeen, Texas

Continuing education to obtain an Associates Degree as a Veterinary Technician through Penn Foster.

Languages

Fluent in German.

Skills
  • Cash handling
  • Able to lift 50 pounds or greater
  • Professional and friendly
  • Shipping and receiving
  • Careful and active listener
  • Multi-tasking
  • Proficient with Microsoft Office
  • Type 65 WPM
  • Consistently seeks self improvement
  • Motivated

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Resume Overview

Companies Worked For:

  • Smoothie King
  • Dr. Davis & Associates
  • Family Child Care FCC
  • Fred Meyer

School Attended

  • Killeen High School

Job Titles Held:

  • Shift Leader
  • Store Manager
  • Optometric Assistant
  • Military Family Childcare Provider
  • Cashier/Customer Service Representative

Degrees

  • High School Diploma : 2002

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