LiveCareer-Resume

shift leader resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

It is my belief that behind every successful company is a successful team member and employee. My interpersonal and personality skills enhanced by taking part in leading to projects and many activities to develop my confidence and communication abilities. Understanding of general employ-ability skills and the importance of leading a team, learning from others and developing as a professional and also developing a team and members of the facility. I am very passionate about helping others grow and feel proud of them selves and what they do. Life experience, integrity, honesty, loyalty, reliability, positivity, creative, ambitious, positive, passionate and an all-around “Go-Getter” attitude is what describes me. I will succeed at whatever task is presented to me. I am certain that I can make a positive impact on your organization, I look forward to hearing from you soon, thank you for this opportunity!

Skills
  • Fluent in Spanish and English
  • Training and mentoring
  • Customer service
  • First Aid/CPR
  • Complaint resolution
  • Scheduling
  • Spreadsheets
  • Finding Creative Solutions
  • Training and development
  • Relationship development
  • Team building
  • Supervision
  • Timesheet processing
  • Event Planning
  • Project planning
  • Work with a passion and positivity
Work History
Shift Leader, 02/2018 to Current
Jimmy John'sGainesville, FL,
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Maintained productive, efficient approach to all tasks.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Wiped down tabletops, chairs and condiment containers.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Cleaned, vacuumed and dusted all areas of the club to maintain organized, professional appearance for employees and clients.
Assistant Manager, 03/2019 to 11/2020
Regional FinanceCordova, TN,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Monitored employee performance and developed improvement plans.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Coached team on effective upselling and cross-selling methods.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Communicated with managers of other departments to maintain transparency.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Team Member, 11/2016 to 02/2018
Columbia Forest ProductsOld Fort, NC,
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Sought out ways to go above and beyond job requirements.
  • Contributed to team success by completing jobs quickly and accurately.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
  • Maintained cleanliness of dining room and food stations.
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
  • Stocked prep areas by refilling silverware trays, stacking cups, folding napkins and refilling condiments.
  • Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
Education
High School Diploma: , Expected in 05/2016
Tolleson Union High School - Tolleson, AZ,
GPA:

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Resume Overview

School Attended

  • Tolleson Union High School

Job Titles Held:

  • Shift Leader
  • Assistant Manager
  • Team Member

Degrees

  • High School Diploma

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