Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player offering a positive and cooperative attitude.

  • Process improvement
  • Issue resolution
  • Client support
  • Team supervision
  • Staff development
  • Ingredient weighing
  • Safety proficiency
  • Project specification oversight
  • Quality assurance
  • Equipment cleaning
  • Blending expertise
  • Safety procedures
  • Office equipment proficiency
  • Employee scheduling
  • Plexis POS system operations
  • Personnel training and development
  • Organized
  • Excellent multi-tasker
  • Inventory control procedures
  • Cash handling accuracy
  • Staff training and development
  • Courteous demeanor
  • Inbound and outbound calling
  • High-energy attitude
  • Promotional support
  • Superior organization skills
  • Strong communication skills
  • Cheerful and energetic
  • Invoice processing
  • Superior communication skills
  • Detail-oriented
  • Effective team player
  • Proficient in MS Office
  • Superb sales professional
  • Organizational strengths
  • Adaptive team player
  • Dependable and reliable
  • Display design
  • Time management
  • MS Office proficient
  • Resolution-oriented
  • Savvy negotiator
Shift Leader, 09/2005 - Current
Pilgrim's Pride Corp. Athens, GA,
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Documented daily production levels, materials use and special incidents to keep management informed of all activities.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Maintained visually appealing and effective displays for entire store through use of lighting and signage
  • Performed 5 quality control inspections per week to achieve daily goals.
  • Participated in daily shift exchanges to coordinate tasks and handle special needs.
  • Established solid working relationships with peers.
  • Identified equipment malfunctions by using various troubleshooting methods.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with guidelines.
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Allocated tasks to employees daily and monitored activity and task completion.
Front Desk Receptionist, 01/2008 - 10/2008
Heartland Dental Fountain Hills, AZ,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Computed guest billings and posted charges to room accounts.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Performed administrative support tasks, completing all duties within required timeframes.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Assisted with administrative tasks, including filing, answering phones.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Handled multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Manager, 08/2001 - 09/2005
Mfa Oil Lake Ozark, MO,
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Managed day-to-day operations, including supervision and assignment delegation for 7-member team.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Coached new team members on job tasks and performance strategies.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Maintained high level of morale and team-work on production floor through frequent communication with 7 employees.
  • Gave input on how to improve training and employee productivity.
  • Improved and assessed process functionality to eliminate downtime and boost productivity.
Education and Training
Bachelor of Arts: Communication Studies, Expected in 03/2008
Portland State University - Portland, OR

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  • Front Desk Receptionist
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  • Bachelor of Arts

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