Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player offering a positive and cooperative attitude.
Skills
Process improvement
Issue resolution
Client support
Team supervision
Staff development
Ingredient weighing
Safety proficiency
Project specification oversight
Quality assurance
Equipment cleaning
Blending expertise
Safety procedures
Office equipment proficiency
Employee scheduling
Plexis POS system operations
Personnel training and development
Organized
Excellent multi-tasker
Inventory control procedures
Cash handling accuracy
Staff training and development
Courteous demeanor
Inbound and outbound calling
High-energy attitude
Promotional support
Superior organization skills
Strong communication skills
Cheerful and energetic
Invoice processing
Superior communication skills
Detail-oriented
Effective team player
Proficient in MS Office
Superb sales professional
Organizational strengths
Adaptive team player
Dependable and reliable
Display design
Time management
MS Office proficient
Resolution-oriented
Savvy negotiator
Experience
Shift Leader, 09/2005 - Current Pilgrim's Pride Corp. – Athens, GA,
Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Documented daily production levels, materials use and special incidents to keep management informed of all activities.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Maintained visually appealing and effective displays for entire store through use of lighting and signage
Performed 5 quality control inspections per week to achieve daily goals.
Participated in daily shift exchanges to coordinate tasks and handle special needs.
Established solid working relationships with peers.
Identified equipment malfunctions by using various troubleshooting methods.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with guidelines.
Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Allocated tasks to employees daily and monitored activity and task completion.
Front Desk Receptionist, 01/2008 - 10/2008 Heartland Dental – Fountain Hills, AZ,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Computed guest billings and posted charges to room accounts.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Performed administrative support tasks, completing all duties within required timeframes.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Assisted with administrative tasks, including filing, answering phones.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Handled multi-line switchboard for busy office and routed incoming calls to correct individuals.
Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Manager, 08/2001 - 09/2005 Mfa Oil – Lake Ozark, MO,
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Managed day-to-day operations, including supervision and assignment delegation for 7-member team.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Coached new team members on job tasks and performance strategies.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Maintained open and professional team relationships to quickly identify and resolve issues.
Greeted and assisted all customers daily in high-traffic retailer.
Maintained high level of morale and team-work on production floor through frequent communication with 7 employees.
Gave input on how to improve training and employee productivity.
Improved and assessed process functionality to eliminate downtime and boost productivity.
Education and Training
Bachelor of Arts: Communication Studies, Expected in 03/2008 - Portland State University - Portland, OR GPA:
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