shift leader resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

I am a very creative person and have a passion for the arts. I enjoy creating art of all kinds. My hobbies include painting, drawing, dancing, singing, content creation, and learning. I enjoy teaching others new things as well. I am very easy to get along with and work well with others. I have interest in astrology and study it somewhat. I'm also fascinated by psychology and tarot reading. I have made content on my personal tik tok for a little over a year and gained some traction and loyal followers.

  • Customer Service Management
  • Verbal and Written Communication
  • Conflict Resolution
  • Positive Attitude
  • Team Collaboration and Leadership
  • Security Procedures Adherence
  • Problem-Solving
  • Training Assistance
  • Interpersonal Relations
  • Role Modeling
  • Flexible Schedule
  • Issue Resolution
  • Cash Sales Counts
  • Professional Appearance
  • Team Supervision
  • Experience in Leadership
  • Content Management Expertise
  • Superior Organizational Skills
  • Superb Attention to Detail
  • Critical and Creative Thinking
  • Subject Research
  • Originality and Creativity
  • Color Selection
  • Trend Monitoring
  • Problem Solving
  • Adaptability and Flexibility
  • Idea Development and Brainstorming
  • Artistic Design
Shift Leader, 08/2021 to Current
Wendy'sHamilton, OH,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Directed employees through daily routines.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Reinforced rules to promote superior employee performance.
  • Established team goals, reviewed employee work and mentored team members to improve performance.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Explained benefits, features and recommendations to maximize client retention.
  • Improved customer service wait times to mitigate complaints.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
Bartender, 08/2018 to 03/2021
Longfellow GrillMinneapolis, MN,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Poured wine, beer and cocktails for patrons.
  • Collected and organized daily till totals and tips.
Customer Service Representative, 09/2016 to 03/2017
Planet Fitness Inc.Bryan, TX,
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Listened to customer to ascertain need, make recommendations and explain applicable promotions and opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Improved customer service wait times to mitigate complaints.
Cashier, 06/2015 to 06/2016
Michael KorsElizabeth, NJ,
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Built and maintained productive relationships with employees.
  • Placed merchandise in bags or boxes and gave packages to customers.
Education and Training
High School Diploma: , Expected in 05/2014 to Toronto High School - Toronto, OH,

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Resume Overview

School Attended

  • Toronto High School

Job Titles Held:

  • Shift Leader
  • Bartender
  • Customer Service Representative
  • Cashier


  • High School Diploma

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