Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Industrious Shift Leader fully invested in building strong, motivated team consistently delivering high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Issue resolution
Client support
Team Supervision
Staff development
Experience in leadership
Supervision
Analytical
Communication
Organizational skills
Conflict resolution
Working collaboratively
Reliable and trustworthy
Friendly, positive attitude
Experience
02/2020 to Current
Shift LeaderBakers Square – Melrose Park, IL,
Supervised, motivated and led employees to maintain productivity and customer service levels.
Delegated tasks to employees and monitored activities and task completion.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Coordinated shift-based inventory receiving, auditing and restocking.
Generated reports to assess performance and adjusted workflows to realign with targets.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Assisted general manager with operations game plan and company initiatives implementation.
Completed various reports and analyzed each report to decide where improvements could be made.
Enforced company policies, answered coworkers' questions and trained new personnel.
Supported management I engagement in technical and administrative services, encompassing back-end workers, designers, planners and other personnel.
Identified needs of customers promptly and efficiently.
Tracked outgoing and incoming money of Einstein Bagels and assisted in quality control management duties.
Identified operational and performance issues and worked with managers to resolve concerns.
06/2019 to 03/2020
Lead ReceptionistDupage Medical Group – Morris, IL,
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Organized and updated [Timeframe] schedules and monthly calendar obligations for various levels of management and staff.
Sorted incoming mail and directed to correct personnel each day.
Checked [Type] and [Type] documents for proper formatting, grammar and spelling with [Software].
Assisted [Number] visitors per [Timeframe] by directing to appropriate personnel and answering average of [Number] calls and emails daily.
Processed payments and updated accounts to reflect balance changes.
Coordinated and communicated with [Number] clients daily to gather pertinent information.
Scheduled and confirmed appointments.
Maintained daily calendars, set appointments with clients and planned daily office events.
Maintained professional tone at all times, including during peak rush hours.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
03/2019 to 02/2020
Delivery DriverUps – Hines, IL,
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Handled merchandise in accordance with product handling standards.
Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
Delivered rush merchandise on tight schedules to meet customer targets.
Notified customers of delays, decreasing calls to support.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust
Applied defensive driving and safety techniques to prevent accidents.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Balanced and handled expense accounts for each trip.
Obtained and maintained proper delivery authorization and pickup documentation.
Recorded expenses and maintained receipts.
06/2018 to 02/2020
Customer Service RepresentativeRohm Semiconductor – San Diego, CA,
Assessed customer needs and upsold products and services to maximize sales.
Recommended improvements to products and services to mitigate complaints.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Worked with [Job title] to develop customer service improvement initiatives.
Interviewed customers regarding [Type] issues and reported feedback to management team.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assessed customer account information to determine current issues and potential solutions.
Upheld strict quality control policies and procedures during customer interactions.
Delivered service and support to each customer, paving way for future business opportunities.
Trained new employees on procedures and policies to maximize team performance.
Exceeded company productivity standards on consistent basis.
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