Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Driven, motivational Shift Leader worked in the retail industry for past 4 years. Dedicated to providing superior guest experience. Enthusiastic and positive leadership approach inspired dedicated, customer-focused teams.

  • Team Oversight - I oversee kitchen, casino, and convenient store. It's important that I communicate with my team to make sure daily duties are done in an efficient and timely manner.
  • Conflict Resolution - I have to deal with patrons on a daily basis. Sometimes things can get hectic during transactions. Specifically drivers who are buying on company credit cards. I have to make it a pleasant experience. Sometimes they get impatient and I have to do my best to keep the situation calm and happy.
  • Food Preparation - I have to make sure everything's set up correctly from inventory to food preparation. This involves inventory check to insure that night shift staff has what they need to get them through their shift without having to do any extra unnecessary work.
  • Sales - I encourage clients toward daily specials and offers we may be doing at any given time.
  • Guest Services - handling everything from complaints to compliments.
Work History
09/2019 to Current
Shift Leader Chick-Fil-A Naples, FL,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw logistics and inventory management for storeroom.
  • Monitored employee actions for adherence to safety procedures.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Maintained organized work area by cleaning and removing hazards.
02/2017 to 09/2019
Operational Manager Sedgwick Claims Management Services, Inc. Raleigh, NC,
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Reported issues to higher management with great detail, resulting in remedy to issue at hand.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using social skills and kindness and empathy.
  • Drafted invoices for completed work.
  • Supervised 5 to 7 employees on day shift, overseeing efficiency of quality and efficiency.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Appraised inventory levels every weekly and ordered new merchandise to keep quantities well-stocked.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
02/2014 to 02/2018
Child Care Specialist Seven Hills Foundation Dracut, MA,
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Offered top-notch care to 5+ children at once, ranging in age from new born to age 5.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Planned and guided age-appropriate tasks like reading, crafts and out-side activities.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Introduced children to educational games and activities to boost learning.
  • Assisted children with putting on coats and cold-weather gear before going outside.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
Expected in
High School Diploma:
Grawood Christian School - Keithville, LA,

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School Attended

  • Grawood Christian School

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  • Shift Leader
  • Operational Manager
  • Child Care Specialist


  • High School Diploma

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