- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Hardworking and reliable Manager with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.
- ServSafe
- Issue resolution
- Staff development
- Process improvement
- Team supervision
- Client support
- Performance reporting
- Workforce training
- Solutions development
- Guest satisfaction
- Product memorization
- Food-handling safety
- Customer interaction
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- Sanitation practices
- Safety conscious
- Order fulfillment procedures
- Food serving basics
- Mathematically adept
- Multi-tasking service skills
- Menu item familiarity
- Cooking procedures
- Inventory management
- Team building
- Customer service
- Issue and conflict mediation
- Planning and coordination
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Shift Leader, 01/2019 - Current
Jbs Usa – Arcadia, WI,
- Monitored employee performance and conducted retraining to correct problems and optimize productivity.
- Increased overall team efficiency and productivity.
- Ran daily reports to assess performance and make proactive adjustments.
- Mentored team members on techniques necessary to complete job tasks.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Cross-trained in every store role to maximize operational knowledge.
- Mentored and supported new employees to maximize team performance.
- Trained and supervised staff members.
- Documented receipts, employee hours and inventory movements.
- Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
- Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Upheld company standards and compliance requirements for operations
- Enhanced operations and boosted efficiency through employee training and coaching.
- Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with Food Safety guidelines to keep products within tight tolerances.
- Allocated tasks to employees daily and monitored activity and task completion.
- Documented daily production levels, materials used and special incidents to keep management informed of all activities.
Server/Hostess, 07/2019 - 09/2019
Sonic Drive-In – Lafayette, IN,
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Partnered with team members to efficiently serve food and beverages.
- Promoted desserts, appetizers and specialty drinks.
- Arranged each place setting attractively, using clean, chip-free plates and utensils.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Carhop, 07/2018 - 05/2019
Sonic Drive In – City, STATE,
- Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
- Independently resolved customer concerns to correct problems and promote brand loyalty.
- Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
- Verified orders and bagged items for easy transport.
- Informed customers of regular deals or monthly specials
- Answered product and order questions accurately and professionally.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Carried trays weighing up to 15 pounds to correct cars.
- Restocked kitchen supplies by rotating food according to dates and FIFO.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Collaborated with coworkers and managers to exceed sales goals
- Sold 20-30 specials and promotional items daily to exceed sales goals by 45%.
- Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Reported issues with customers and orders to supervisors.
- Completed Carhop training program in 2 days.
- Delivered food within 5 minutes to meet quality and service standards.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Cashier/Day Stocker, 08/2017 - 01/2018
Dollar General – City, STATE,
- Helped customers find specific products, answered questions and offered advice.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Properly verified customer identification for alcohol or tobacco purchases.
- Inspected items for damage and obtained replacements for customers.
- Processed customer payments quickly and returned exact change and receipts.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Resolved issues with cash registers, card scanners and printers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
High School Diploma: , Expected in 05/2015
-
Florin High School - Sacramento, CA
GPA:
- Completed coursework in Biotechnology, AP English and Ceramics
- 3.8 GPA
- Honor Roll Semesters 1-4, 2011-2015
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