Hardworking and reliable Manager with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.
Skills
ServSafe
Issue resolution
Staff development
Process improvement
Team supervision
Client support
Performance reporting
Workforce training
Solutions development
Guest satisfaction
Product memorization
Food-handling safety
Customer interaction
Sanitation practices
Safety conscious
Order fulfillment procedures
Food serving basics
Mathematically adept
Multi-tasking service skills
Menu item familiarity
Cooking procedures
Inventory management
Team building
Customer service
Issue and conflict mediation
Planning and coordination
Experience
Shift Leader, 01/2019 - Current Jbs Usa – Arcadia, WI,
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Increased overall team efficiency and productivity.
Ran daily reports to assess performance and make proactive adjustments.
Mentored team members on techniques necessary to complete job tasks.
Helped employees operate productively and stay on task to meet business and customer needs.
Cross-trained in every store role to maximize operational knowledge.
Mentored and supported new employees to maximize team performance.
Trained and supervised staff members.
Documented receipts, employee hours and inventory movements.
Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Upheld company standards and compliance requirements for operations
Enhanced operations and boosted efficiency through employee training and coaching.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with Food Safety guidelines to keep products within tight tolerances.
Allocated tasks to employees daily and monitored activity and task completion.
Documented daily production levels, materials used and special incidents to keep management informed of all activities.
Server/Hostess, 07/2019 - 09/2019 Sonic Drive-In – Lafayette, IN,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Partnered with team members to efficiently serve food and beverages.
Promoted desserts, appetizers and specialty drinks.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Carhop, 07/2018 - 05/2019 Sonic Drive In – City, STATE,
Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
Independently resolved customer concerns to correct problems and promote brand loyalty.
Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
Verified orders and bagged items for easy transport.
Informed customers of regular deals or monthly specials
Answered product and order questions accurately and professionally.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Carried trays weighing up to 15 pounds to correct cars.
Restocked kitchen supplies by rotating food according to dates and FIFO.
Maintained knowledge of new offerings and upsold promotional items and specials.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Collaborated with coworkers and managers to exceed sales goals
Sold 20-30 specials and promotional items daily to exceed sales goals by 45%.
Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
Completed opening, closing and shift change tasks to promote store efficiency.
Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Reported issues with customers and orders to supervisors.
Completed Carhop training program in 2 days.
Delivered food within 5 minutes to meet quality and service standards.
Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Cashier/Day Stocker, 08/2017 - 01/2018 Dollar General – City, STATE,
Helped customers find specific products, answered questions and offered advice.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Properly verified customer identification for alcohol or tobacco purchases.
Inspected items for damage and obtained replacements for customers.
Processed customer payments quickly and returned exact change and receipts.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Resolved issues with cash registers, card scanners and printers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers.
Education and Training
High School Diploma: , Expected in 05/2015 - Florin High School - Sacramento, CA GPA:
Completed coursework in Biotechnology, AP English and Ceramics
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