Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Hardworking and reliable Manager with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.

  • ServSafe
  • Issue resolution
  • Staff development
  • Process improvement
  • Team supervision
  • Client support
  • Performance reporting
  • Workforce training
  • Solutions development
  • Guest satisfaction
  • Product memorization
  • Food-handling safety
  • Customer interaction
  • Sanitation practices
  • Safety conscious
  • Order fulfillment procedures
  • Food serving basics
  • Mathematically adept
  • Multi-tasking service skills
  • Menu item familiarity
  • Cooking procedures
  • Inventory management
  • Team building
  • Customer service
  • Issue and conflict mediation
  • Planning and coordination
Shift Leader, 01/2019 - Current
Jbs Usa Arcadia, WI,
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Increased overall team efficiency and productivity.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Mentored team members on techniques necessary to complete job tasks.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Cross-trained in every store role to maximize operational knowledge.
  • Mentored and supported new employees to maximize team performance.
  • Trained and supervised staff members.
  • Documented receipts, employee hours and inventory movements.
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Upheld company standards and compliance requirements for operations
  • Enhanced operations and boosted efficiency through employee training and coaching.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with Food Safety guidelines to keep products within tight tolerances.
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Documented daily production levels, materials used and special incidents to keep management informed of all activities.
Server/Hostess, 07/2019 - 09/2019
Sonic Drive-In Lafayette, IN,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Partnered with team members to efficiently serve food and beverages.
  • Promoted desserts, appetizers and specialty drinks.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Carhop, 07/2018 - 05/2019
Sonic Drive In City, STATE,
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
  • Verified orders and bagged items for easy transport.
  • Informed customers of regular deals or monthly specials
  • Answered product and order questions accurately and professionally.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Carried trays weighing up to 15 pounds to correct cars.
  • Restocked kitchen supplies by rotating food according to dates and FIFO.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Collaborated with coworkers and managers to exceed sales goals
  • Sold 20-30 specials and promotional items daily to exceed sales goals by 45%.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Reported issues with customers and orders to supervisors.
  • Completed Carhop training program in 2 days.
  • Delivered food within 5 minutes to meet quality and service standards.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Cashier/Day Stocker, 08/2017 - 01/2018
Dollar General City, STATE,
  • Helped customers find specific products, answered questions and offered advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Inspected items for damage and obtained replacements for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues with cash registers, card scanners and printers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
Education and Training
High School Diploma: , Expected in 05/2015
Florin High School - Sacramento, CA
  • Completed coursework in Biotechnology, AP English and Ceramics
  • 3.8 GPA
  • Honor Roll Semesters 1-4, 2011-2015

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School Attended

  • Florin High School

Job Titles Held:

  • Shift Leader
  • Server/Hostess
  • Carhop
  • Cashier/Day Stocker


  • High School Diploma

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