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Shift Leader Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Ready to offer exceptional leadership and planning abilities to take on new role in any setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets.

Skills
  • Accustomed to shift work
  • Organized managerial style
  • Managerial experience
  • ServSafe Manager
  • Hourly shift management
  • Shift end procedures
  • Manager support
  • Shift management
  • Shift change procedures
  • Pre-shift walk-through
  • New product launching
  • Vendor procurement
  • Front desk management
  • Troubleshooting technical issues
  • Running reports
  • Verifying documentation
  • Order pulling
  • Monthly forecasting
  • Food inventories
  • Leadership communications
  • Design leadership
  • Team leader
  • Sales team leadership
  • Operations leadership
  • Natural leadership skills
  • Natural leader
  • Leadership experience
  • Strategic leadership
  • Department leadership
  • Health Team Leadership
  • Student leadership
  • Talented leader
  • Team building and leadership
  • Providing leadership
Work History
12/2019 to Current Shift Leader Meritage Hospitality Group Inc | Kennett, MO,
  • Educated 4 employees on updates and procedural changes.
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas of Dallas malls
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Accurately completed end-of-day financial tasks over of cash and card transactions daily.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
02/2017 to 10/2019 SHIFT MANAGER Arby's, Llc | Thomasville, GA,
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth easy operations.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across calendars and programs.
  • Enhanced makeup/makeover initiatives while managing effective marketing campaigns.
  • Used makeup strategies to promote exceptional customer service and create positive environment for employees and clients.
  • Maintained financial accuracy when handling over revenue each day.
  • Used expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Directed group of 12 associates handling daily.
  • Performed supplier risk management assessments to evaluate programs for planning use by senior management/salon.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Conducted forecasting to determine possible changes and issues for supply chain business.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Greeted and welcomed new members, establishing and updating memberships to Ulta beauty Rewards programs.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Prepared quotes for new products and services and composed budgets.
  • Directed training and retraining of employees to boost performance and enhance business results.
02/2017 to 12/2018 SHIFT LEAD Spin | Indianapolis, IN,
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Assigned daily employee tasks and monitored activity and completion.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
06/2014 to 12/2016 SHIFT MANAGER Arby's, Llc | Thornton, CO,
  • Enhanced initiatives while managing effective marketing campaigns.
  • Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Used strategies to promote exceptional customer service and create positive environment for employees and clients.
  • Maintained financial accuracy when handling over revenue each day.
  • Used expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Conducted forecasting to determine possible changes and issues for supply chain business.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited and developed 12-15 employees everyday.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Entered data into POS system, implementing tight safeguards to secure financial and personal information.
  • Directed training and retraining of employees to boost performance and enhance business results.
Education
Expected in 06/2015 Diploma | HS DIPLOMA Lakehighlands , Dallas Texas , GPA:
Expected in 08/2016 Associate of Applied Arts | Art Dallas Art Institute , Dallas Texas , GPA:
Expected in 08/2018 Master of Criminal Justice | Criminal Journalism Kramer University , Iowa , GPA:

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Resume Strength

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  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Lakehighlands
  • Dallas Art Institute
  • Kramer University
Job Titles Held:
  • Shift Leader
  • SHIFT MANAGER
  • SHIFT LEAD
  • SHIFT MANAGER
Degrees
  • Diploma
  • Associate of Applied Arts
  • Master of Criminal Justice

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