Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I’m a very organized and motivated employee eager to apply time management and organizational skills in various environments. I’m seeking entry-level opportunities to expand skills while facilitating company growth. I work hard and I’m reliable, with a strong ability in management and customer service. I’m highly organized, proactive and punctual with team-oriented mentality. Flexible hard worker ready to learn and contribute to team success. Also I’m a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Seasoned Bay Leader committed to working as part of strong team to test, maintain and pressure wash customer 18 wheelers, cars, trucks, vans and SUVs. Familiar with technical manuals and other documentation. Focused on maximizing customer service through good time management and decision-making abilities.

  • Wheel rotation and balancing
  • Bay maintenance
  • Expertise in 18 wheeler vehicles' cleanliness
  • Able to lift 220 lbs.
  • Power tools
  • Writing work tickets
  • Menu memorization
  • Effective customer upselling
  • Seating assignment preparation
  • Food inspection
  • Dining customer service
  • Service prioritization
  • Table setting arrangements
  • Safe food handling
  • Price memorization
  • Basic math
  • Supervision
  • Safety protocols
  • Building upkeep
  • Materials organization
  • Hand tool knowledge
  • Running errands
  • Facility cleaning
  • Minor repairs
  • Sanitization techniques
  • Facility maintenance
  • Food safety understanding
  • Heavy lifting
  • Effective customer communication
  • Cleaning procedures
  • High efficiency
  • Equipment operation
  • Sanitizing protocols
  • Team management
  • Communication
  • Leadership
  • Running errands
  • Facility cleaning
  • Property maintenance
  • Teamwork
  • Customer satisfaction
  • Sales tactics
  • Vehicle operation
  • Safe driving
  • Conflict management
  • Cash Handling
  • Decision-making
  • People skills
  • Problem resolution
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Active listening
  • Flexible
  • Safe food handling
  • Critical thinking
  • Time management
03/2020 to Current
Shift Leader Meritage Hospitality Group Inc Oxford Commons, MS,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Created and improved daily operational plans, including production schedules and optimizing task flows.
  • Assisted with performance reviews to identify areas of improvement.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Established team goals, reviewed employee work and mentored team members to improve performance.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
08/2019 to 01/2020
Hostess Clubcorp Club Operations, Inc. Seal Beach, CA,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
10/2016 to 02/2018
Bay Leader Chick-Fil-A Valencia, CA,
  • Cleaned wheels, tires, hub caps and wheel covers to protect wheels and wheel components from deterioration.
  • Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
  • Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
  • Detailed inside of vehicles, including scrubbing, shampooing and vacuuming interior.
  • Maintained vacuums, pressure washers and equipment for car wash and self-service areas.
  • Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
  • Inspected parts, equipment and vehicles for cleanliness, damage and compliance with standards or regulations.
  • Accounted for all products utilized to assist with inventory control processes and purchasing objectives.
  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • Ordered and restocked supplies to keep workplace operating smoothly.
  • Inspected parts, equipment and vehicles for cleanliness, damage and compliance with applicable standards and regulations.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
  • Scrubbed, scraped and sprayed machine parts, equipment and vehicles using scrapers, brushes, cloths, cleaners, disinfectants, vacuums and hoses.
  • Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
07/2015 to 10/2016
Front of House Team Member Bowlero Corp Stafford, TX,
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Verified cleanliness of glassware, china and flatware.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
  • Refilled condiments, napkins and server workstations.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
05/2019 to 07/2019
Porter Relay Station City, STATE,
  • Sanitized frequented areas and equipment using approved supplies.
  • Performed basic maintenance and cleaning as needed.
  • Demonstrated dedication and work ethic through consistent attendance and top-level performance.
  • Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
  • Maintained clean and tidy appearance in guest areas, such as reception, waiting areas and hallways.
  • Cleaned various work areas by mopping, vacuuming and polishing mirrors.
  • Kept new and used vehicle lots neat and organized and free of debris.
  • Cleaned driveway, sidewalks and other areas as directed by management.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Followed company uniform, performance and security policies with every job.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Addressed minor maintenance issues such as clogged toilets and burned out light bulbs, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Identified major repair and maintenance needs and notified management of concerns.
Education and Training
Expected in 06/2015
High School Diploma:
Huntington High School - Shreveport, LA
  • ROTC Military Member
  • Completed continuing education in Psychology

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School Attended

  • Huntington High School

Job Titles Held:

  • Shift Leader
  • Hostess
  • Bay Leader
  • Front of House Team Member
  • Porter


  • High School Diploma

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