Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Verbal and Written Communication
  • Customer Service
  • Problem Solving
  • Work Planning
  • Critical Thinking
  • Appointment Scheduling
  • Dependable and Responsible
  • Customer Communication
  • Teamwork and Collaboration
  • Problem Identification
  • Multi-task
  • Cash Handling
  • Complaint resolution
  • Customer Transactions
  • Customer Satisfaction
  • Resolve Customer Issues
  • Customer Service Skills
  • Effective Communication
  • Customer Inquiries
  • Microsoft Word
  • Outstanding Customer Service
  • Ability To Monitor
  • Bagging
  • Cash Register
  • Works Well Independently
  • Flexible Schedule
  • Customer Needs
  • Scheduling
  • Greeting Customers
  • Outgoing Personality
  • Customer Service Experience
  • Opening And Closing
  • Strong Work Ethic
  • Work Well Independently
Work History
Shift Leader, 08/2020 - 08/2021
Moe's Southwest Grill Sumter, SC,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Made sure that products were produced on time and are of good quality.
  • Monitored employee actions for adherence to safety procedures.
  • Increased sales by 10% daily
Dog Sitter, 12/2018 - 06/2021
Boyd Gaming, Inc. Las Vegas, NV,
  • Exercised animals regularly with walks and rigorous play activities.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Followed pet care instructions, dietary needs and medication regimens.
  • Organized full-service care for regular customers, including picking up and dropping off animals and client locations.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Worked 5 to 8-hour shifts with oversight of 4-5 animals in kennels or holding pens
Food Server, 06/2019 - 03/2020
Performance Food Group Laredo, TX,
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
  • Greeted and served around 50-70 customers per day
Server/Hostess/Cashier, 09/2018 - 12/2018
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Supported needs of 3-8- person wait staff who attended to specific needs of countless customers daily for Ihop restaurant with social relevancy and intentionality
Warehouse Worker, 07/2017 - 12/2017
Gerson City, STATE,
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Operated company vehicles and heavy equipment with focus on safety and risk management.
  • Moved products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
  • Wrapped pallets in shrink wrap prior to loading.
  • Completed over 15-25 customer orders each day in warehouse setting
No Degree: Music Business/production, Expected in 05/2023
Houston Community College - Houston, TX
High School Diploma: , Expected in 05/2018
Stafford High School - Stafford, TX
  • shift leader Training - 1 year
  • safety food handlers
English :
Native or Bilingual:
Negotiated :
Spanish :
Native or Bilingual:
Negotiated :

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Resume Overview

School Attended

  • Houston Community College
  • Stafford High School

Job Titles Held:

  • Shift Leader
  • Dog Sitter
  • Food Server
  • Server/Hostess/Cashier
  • Warehouse Worker


  • No Degree
  • High School Diploma

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