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Shift Leader Resume Example

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SHIFT LEADER
Summary

I am a hard working cashier offering solid background of building and leading successful teams to handle more than 100 customers per day. Knowledgeable about safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in all situations. I am a reliable worker with strong ability in customer service and handling large sums of money. Offering fast learning, efficient results and great leadership qualities.. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Staff development and leadership
  • Educational leadership
  • Shift coverage
  • Training leadership
  • Leadership/communication skills
  • Experience in leadership roles
Experience
Shift Leader |Wendys - Sacramento , CA|01/2018 - 02/2020
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Managed kitchen staff team of [Number] and assigned various stages of food production.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Oversaw hiring, training and development of kitchen employees.
  • Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Handled over $[Amount] worth of cash and card transactions daily with accuracy and efficiency.
  • Managed inventory records and supply orders to cut costs by [Number]%.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Decreased waste by [Number]% through effectively training employees, introducing [Type] programs and effectively managing employee mistakes.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Collaborated with [Job title] to educate [Number] employees on menu and procedural changes.
Packer|Bf outdoor - Visalia , CA|08/2017 - 10/2017
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Used tools, sprayers and cleaning solutions to clean contaminants from work areas.
  • Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests.
  • Assembled and prepared cartons, crates and containers to protect materials during shipment.
  • Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Efficiently packaged [Type] and [Type] items, maintaining consistency to meet fulfillment deadlines.
  • Examined [Type] equipment closely and frequently to catch issues quickly and increase equipment lifetime.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Recorded order processing updates by entering information correctly.
  • Reduced waste [Number]% by adhering closely to packaging procedures and monitoring use of packaging materials.
  • Moved packages using hand tools and automatic and semi-automatic equipment to prepare for shipment.
  • Accurately documented package information by completing associated paperwork, attaching labels and running barcodes using [Type] scanners.
  • Sorted [Number] pounds of [Type] products efficiently to organize and optimize use of production areas.
  • Accomplished production goals by working with speed and accuracy.
  • Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
  • Safely and efficiently loaded over [Number] pounds of [Type] product into packaging equipment.
  • Transported approximately [Number] packages each [Timeframe] to loading docks using conveyors and [Type] equipment.
Cashier |Carl's jr - Visalia, CA|08/2015 - 10/2017
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
  • Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
  • Built and maintained effective working relationships with peers and upper management.
  • Boosted profitability [Number]% and customer satisfaction ratings [Number]% through [Action] and [Action].
  • Boosted store profit into regional top [Number]% through sales, service and loss prevention incentives.
  • Contributed to positive, organized store appearance through [Action] and [Action].
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Education and Training
Sequoia High School ||Visalia, CA|05/2017High School Diploma
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Resume Overview

Companies Worked For:

  • Wendys
  • Bf outdoor
  • Carl's jr

School Attended

  • Sequoia High School

Job Titles Held:

  • Shift Leader
  • Packer
  • Cashier

Degrees

  • High School Diploma

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